Giovanny Montalvo Rodriguez
Starbucks
Trussville,AL
7
years of professional experience
Dynamic professional with exceptional customer service skills honed at Starbucks, adept at fostering positive environments and building rapport. Experienced in heavy equipment operation from the Alabama Army National Guard, demonstrating strong administrative abilities and effective communication. Bilingual in Spanish, committed to enhancing client experiences and operational efficiency.
Experienced with horizontal construction techniques, including excavation and grading. Utilizes knowledge in material selection and site safety to ensure project success.
Work History
Barista
2 Years 2 Months- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Horizontal Construction Engineer
6 Years 1 Month- Operated tractor-trailer to transport heavy construction equipment.
- Leveraged scraper to cut and spread fill material.
- Conducted site inspections to ensure compliance with construction plans, specifications, and industry standards.
- Operated skid-steer to spread material
- Operated dump truck to receive and unload material
- Operated HYEX excavator to load material to dump trucks
- Mobilized tractor crawler to clear, grub, strip, excavate, backfill and stockpile.
Front Desk Assistant
1 Year 1 Month- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Handled payment and bill processing, change giving and payment collecting for guests.
Health Coach
4 Years 2 Months- Assisted clients in finding new ways to inspire healthier habits.
- Recorded health data by asking clients to complete self-assessments.
- Supported corporate wellness initiatives by providing onsite health coaching services tailored to employees'' needs within the workplace setting.
Stocker
6 Months- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Education
High School Diploma
Skills
Approachable demeanor
Administrative skills
Documentation and recordkeeping
Spanish fluency
Exceptional customer service
Inventory management
Heavy equipment operation
Equipment maintenance and operation
Machine maintenance
Timeline
Barista
Starbucks
08.2024 - CurrentRead More
Front Desk Assistant
YMCA Of Greater Birmingham
08.2022 - 09.2023Read More
Health Coach
YMCA Of Greater Birmingham
08.2022 - 2023Read More
Stocker
Food Giant
10.2019 - 04.2020Read More
Horizontal Construction Engineer
Alabama Army National Guard
05.2019 - 06.2025Read More
Southeastern High School
High School Diploma
Read More