Giovanny Ortiz
Lancaster,PA
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
8
8
years of professional experience
Work History
Cabinet Assembler
Skyline Homes
08.2019 - 02.2020
- Maintained neat, clean and hazard-free sites.
- Contributed to team success and customer satisfaction by working quickly and helping team members.
- Checked work for compliance with quality standards.
- Visited residential and commercial locations to remodel facilities or put in new cabinetry and millwork.
Final Finisher
Eagle River Homes
02.2019 - 08.2019
- Reviewed final aspects of finishing for compliance with established standards related to color, textures, metals, exotic woods and aged finishes.
- Continually sought to reduce costs, accelerate throughput time, minimize work in process and improve quality.
- Repaired damaged items using different chemicals and tools.
- Reviewed time sheets and work orders.
Outbound Associate
Urbn Outfitters
09.2018 - 02.2019
- Addressed client inquiries and updated database information.
- Made [Number] cold calls per day resulting in client base growth by [Number]%.
- Established and maintained client rapport by utilizing quality customer service.
- Executed outgoing calls from corporate sales lead pipeline.
Electrical Engineering Lead
BMG Electric
01.2012 - 12.2018
- Identified specific cables, fuses and circuit breakers required for assigned installations.
- Provided on-site engineering and technical services during installation and fielding processes.
- Evaluated electrical installations and systems to isolate faults and implement corrective actions.
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Supervised construction and pre-commissioning of electrical rooms and substations.
- Proposed electrical product and system modifications to improve quality and efficiency.
Team Leader Manager
Walmart
05.2016 - 08.2018
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
Cashier Assistant
Gas Station
01.2013 - 05.2018
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
- Worked with other associates to support cashiers and management needs.
Supervisor of Operations
Rafael Welding
01.2012 - 09.2016
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
GED -
Colegio Mayor De Tecnologia Inc
Arroyo, PR02.2013
High School Diploma -
Rafaelina Lebron Flores
Patillas PR05.2012
Skills
- Personnel Scheduling
- Leading Team Meetings
- Shift Checklists
- Team Assessment
- Safety Processes
- Safety
- Staff Training
- Leadership
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cabinet Assembler
Skyline Homes
08.2019 - 02.2020
Final Finisher
Eagle River Homes
02.2019 - 08.2019
Outbound Associate
Urbn Outfitters
09.2018 - 02.2019
Team Leader Manager
Walmart
05.2016 - 08.2018
Cashier Assistant
Gas Station
01.2013 - 05.2018
Electrical Engineering Lead
BMG Electric
01.2012 - 12.2018
Supervisor of Operations
Rafael Welding
01.2012 - 09.2016
GED -
Colegio Mayor De Tecnologia Inc
High School Diploma -
Rafaelina Lebron Flores
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