Giovany Augustin
Edgewater Park
Summary
Versatile and results-driven professional with extensive experience in logistics and customer service, notably with FedEx. Excelled in shipping and packaging, enhancing operational efficiency by 20%. Renowned for adaptability, building rapport, and strategic planning, consistently delivering beyond expectations. Demonstrates a proactive approach and exceptional attention to detail, ensuring peak performance in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Sales Associate
MLM Home Improvements
Moorestown, NJ
09.2025 - Current
- Led team in achieving monthly sales targets through effective product knowledge and customer engagement.
- Developed and implemented visual merchandising strategies to enhance store presentation and attract customers.
- Trained new associates on sales techniques, inventory management, and customer service best practices.
- Analyzed sales data to identify trends and adjust inventory levels for optimal stock availability.
- Fostered relationships with customers, resulting in repeat business and positive word-of-mouth referrals.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Door to door service
Delivery Driver
Uber Eats
Beverly, New Jersey
01.2024 - Current
- Pick up and drop off customers' orders.
- Handled merchandise in accordance with product handling standards.
- Deliver customers' food in a timely, professional manner.
- Monitored fuel level throughout shift and refueled when necessary.
- Utilized GPS and maps for efficient route planning.
- Resolved customer complaints in a professional manner, while maintaining positive relationships with customers.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Provided customer service assistance when needed.
- Greeted customers, and provided friendly customer service.
- Handled cash and electronic payments, providing accurate change and processing transactions securely.
- Kept detailed records of rides, including times, distances, and earnings, for reporting purposes.
- Followed regular schedule of pickups for individual customers and groups.
- Followed company protocols regarding cancellations, refunds, and other requests from customers.
- Upheld a professional demeanor and appearance, reinforcing the company's brand standards.
- Established positive relationships with customers through courteous interactions.
- Resolved customer issues promptly and professionally, ensuring a positive experience.
- Responded to customer inquiries in a timely manner via phone or text message.
- Utilized feedback from customers to improve service, and address any shortcomings.
Delivery Courier
FedEx
Union, NJ
11.2021 - 01.2023
- Received orders from customers and delivered goods to specified destinations in a timely manner.
- Inspected vehicle before each trip to ensure it was roadworthy and safe for operation.
- Handled merchandise in accordance with product handling standards.
- Notified customers of delays to decrease calls to support.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Provided assistance to other drivers in times of need or heavy workloads.
- Ensured timely pick up of shipments from various locations according to shipping schedule.
- Kept accurate logs of all deliveries and trips.
- Provided excellent customer service when interacting with customers during deliveries.
- Verified delivery addresses and ensured accuracy of all deliveries.
- Loaded and unloaded vehicles with packages, ensuring that products are handled carefully.
- Checked customer orders for accuracy prior to loading into vehicle for delivery.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Loaded and unloaded vehicles at distribution center and delivery address.
Warehouse Worker
Amazon
Elizabeth, NJ
03.2020 - 09.2021
- Assembled orders according to customer requests.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Ensured safety protocols were followed at all times while operating machinery.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Inspected damaged goods prior to disposal or return to vendor.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Transported goods to designated areas within the warehouse facility.
- Maintained accurate inventory records using computerized tracking systems.
- Followed established guidelines for picking orders accurately.
Sales Associate
Magic Sneaker
Elizabeth, New Jersey
09.2016 - 09.2017
- Greeted customers to determine wants or needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assessed customer needs to provide assistance and information on product features.
- Computed purchases and received and processed cash or credit payment.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Ticketed, arranged and displayed merchandise to promote sales.
Education
High School Diploma -
Elizabeth High School
Elizabeth, NJ06-2013
Skills
- Shipping and packaging
- Positive and professional
- Adaptability and flexibility
- Building rapport
- Information security
- Decision-making
- De-escalation techniques
- Stock management
- Retail marketing
- Verbal and written communication
- Hospitality and accommodation
- Punctuality and reliability
- Proactive approach
- Team collaboration
- Analytical thinking
- Attention to detail
- Strategic planning
- Documentation and reporting
Languages
English
Full Professional
Creol
Native/ Bilingual
Timeline
Sales Associate
MLM Home Improvements
09.2025 - Current
Delivery Driver
Uber Eats
01.2024 - Current
Delivery Courier
FedEx
11.2021 - 01.2023
Warehouse Worker
Amazon
03.2020 - 09.2021
Sales Associate
Magic Sneaker
09.2016 - 09.2017
High School Diploma -
Elizabeth High School
Education and Training
Union County Commuity College
Contact
Via Phone/Email
References
Keith Manns - (609) 668-2152
Diamond Lambert - (908) 922-0153
Tomika Harris - (609) 598-4516