Giovany Trejo
Summary
A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Also I am Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Games Team Member
Elitch Gardens
Denver, CO
04.2023 - Current
- Provided technical support to customers playing the game.
- Resolved customer complaints regarding game play issues.
- Collaborated with other team members to ensure quality assurance standards were met.
- Provided guidance and support when users encountered difficulties while playing the game.
- Delivered exceptional customer service to guests by explaining game rules and promptly answering questions.
- Informed supervisor on duty of concerns, broken machines, out-of-order games and problems.
- Handled customer requests and complaints quickly to improve overall service.
- Distributed prizes to customers and encouraged repeat playing to increase game sales.
- Addressed guest questions and concerns, regarding gameplay and payouts to provide change service to playing guests.
- Recommended games to guests based on age and skill level to boost revenue opportunities.
- Ran daily financial operation reports, tallied receipts and recorded details of sales.
- Restocked prizes and updated supply quantities in system, reporting to management on changes.
- Interacted with guests to encourage play and explained rules of each game.
- Supplied customers with gaming equipment such as balls and toss rings.
- Collected money for games and provided customers with tokens, tickets and correct change.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Provided physical assistance to visitors getting onto and off of rides.
- Sold tickets and collected additional fees from customers for special services.
- Managed park booths by conducting games, awarding prizes and collecting tickets.
Education
High School Diploma -
Northfield High School
Denver, CO06.2025
Skills
- Self-Motivated
- Active Listening
- Reliable and Trustworthy
- Multitasking
- Problem-Solving
- Leadership
- Communication
- Customer Relations
- Cash Register Operations
- Payment Collection
- Customer Service
- Cash Handling
- Cleaning and Sanitizing
- Currency Counting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Games Team Member
Elitch Gardens
04.2023 - Current
High School Diploma -
Northfield High School
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