Giovhanna Martinez
Sr Quality Assurance Analyst
Yelm,WA
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Sr Quality Assurance Analyst
Mailchimp
08.2023 - Current
Software QA Engineer II
Mailchimp
1 2022 - 08.2023
- Advised developers on problems with databases, performance and other issues.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
Product Support Specialist, Domains and Websites
Mailchimp
10.2020 - 1 2022
- Create JIRA tickets to help track feedback and issues with the product.
- Collaborating with different teams and providing feedback to help improve the domain and website features.
- Help other teams solve complex issues involving the domain and website features.
- Efficiently and effectively answer users’ software and technical questions over chats and emails.
- Evaluated function, performance and design of every website and domain product against design standards and customer needs.
- Demonstrated expertise in troubleshooting web applications, APIs, and integrations to identify and resolve customer issues
Customer Support Technician
Mailchimp
07.2019 - 10.2020
- Efficiently and effectively answer users’ software and technical questions over chats and emails.
- Multitask and handle multiple support tickets in a fast-paced environment.
- Work with other teams and team members on beta projects as needed.
- Collaborate with more experienced team members to resolve more complex issues.
- Work with managers for tone and funneling assistance.
Education
Green River College
Auburn, WA 10.2018 - 05.2019
Associate of Science - Criminology
Chaminade University of Honolulu
Honolulu, HI 01.2014 - 12.2016
Skills
Extensive QA Methodology Knowledge
Manual Testing
Test Automation Profeciency
Mobile Testing
Cross-browser testing
Test Rail
Playwright
Mabl
Browser Stack
Confluence
Test case design
Test Planning
Responsiveness
Problem Solving
Effective Communication
Adaptability
Extracurriculars
Intuit Automation Bootcamp
Support Experience Team
Certification
Adobe CC : Graphic Design Certification
Timeline
Sr Quality Assurance Analyst
Mailchimp
08.2023 - Current
Learning Chrome Web Developer Tools
01-2021
Product Support Specialist, Domains and Websites
Mailchimp
10.2020 - 1 2022
Customer Support Technician
Mailchimp
07.2019 - 10.2020
Adobe CC : Graphic Design Certification
05-2019
Green River College
10.2018 - 05.2019
Associate of Science - Criminology
Chaminade University of Honolulu
01.2014 - 12.2016
Software QA Engineer II
Mailchimp
1 2022 - 08.2023
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