Giovianna Zamora Vazquez
Tacoma
Summary
Dedicated Customer Service Representative with 5 years of experience in healthcare and retail environments. Expertise in managing customer inquiries, scheduling appointments, and resolving issues, complemented by bilingual communication skills. Proven leadership as PTA President, overseeing event organization and financial management while maintaining high customer satisfaction levels through empathetic service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Just Sports
11.2013 - 03.2014
- Processed transactions accurately using point-of-sale systems, maintaining cash register integrity.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Collaborated with team members to streamline inventory management processes for improved efficiency.
Customer Service Representative
Calling Center
01.2017
- Gathered customer feedback on service experiences to enhance overall satisfaction levels.
- Input detailed service information into the system for accurate record-keeping and analysis.
- Identified recurring service issues, enabling management to address concerns promptly and effectively.
- Collaborated with team members to streamline the feedback process for improved efficiency.
- Educated customers on service options, fostering a better understanding of available solutions.
- Maintained a professional demeanor while interacting with diverse customer demographics.
- Assisted in developing strategies to improve customer follow-up processes.
Cashier/Customer Service
Little Caesars
02.2016 - 10.2016
- Enhanced customer experience by maintaining clean, organized workstations.
- Ensured accurate cash management by balancing registers at shift end.
- Trained new employees on operational procedures and customer service expectations.
- Adapted to business needs by working flexible schedules and extra shifts.
- Fostered customer loyalty through relationship building, encouraging repeat business.
Pharmacy Clerk
Walgreen's Pharmacy
07.2025 - 09.2025
- Ensured accurate prescription processing for timely customer fulfillment.
- Resolved medication inquiries, delivering essential product information to customers.
- Optimized inventory management by restocking shelves and monitoring expiration dates.
- Utilized pharmacy software to efficiently manage patient data and prescriptions.
Customer Service Representative
Filson
11.2023 - 01.2024
- Seasonal job, answered phone to help customer with returning, exchanges and order problems
CSR - Customer Service Representative
CHOICE Healthcare Services
05.2023 - 09.2023
- Scheduling pediatric dental appointments, rescheduling and canceling appointments, veryfing insurance, answering questions related to procedures.
Customer Service Representative
A PROFESSIONAL IMAGE
11.2022 - 08.2023
- Answer calls for different accounts such as hospitals, Dr offices, lawyers, sheriffs department and much more.
Janitorial Worker
Metropolitan banquet hall
05.2021 - 01.2022
- Cleaning after events, keeping banquet hall clean throughout the week for customers to view before renting, cleaning and maintaining parking lot yard work. Deep cleaning kitchen and bathroom after every event.
PTA President
Renton Park Elementary
08.2014 - 03.2016
- I was responsible for organizing fundraisers and events for the school, keeping track of pta bank finances, translating to Spanish speaking families.
- Side from this i was volunteering in classrooms, helping teachers with grading papers or one on one with kids when needed. I would also come in when substitutes were needed to help them as i was familiar with the class schedule and curriculum.
Education
High school diploma -
Renton Technical College
Renton, WA03.2020
Skills
- Cash Handling
- Front desk
- Typing
- Cleaning
- Translation
- Microsoft Office
- Spanish
- Customer service
- Phone etiquette
- Computer skills
- Retail sales
- Customer support
- Sales
- Merchandising
- Data entry
- Computer operation
- Toddler care
- Personal service experience with children
- Cashiering
- Custodial Experience
- Communication skills
- Call center agent experience
- Fundraising
- Organizational skills
- Bilingual
- Scratch
- English
- Childhood development
- Live chat
- Microsoft Excel
- Team collaboration
- Problem resolution
Certification
- Driver's License
- Level One Fingerprint Clearance Card October 2022 to October 2028
Languages
Spanish - Fluent
Bilingual
Timeline
Pharmacy Clerk
Walgreen's Pharmacy
07.2025 - 09.2025
Customer Service Representative
Filson
11.2023 - 01.2024
CSR - Customer Service Representative
CHOICE Healthcare Services
05.2023 - 09.2023
Customer Service Representative
A PROFESSIONAL IMAGE
11.2022 - 08.2023
Janitorial Worker
Metropolitan banquet hall
05.2021 - 01.2022
Customer Service Representative
Calling Center
01.2017
Cashier/Customer Service
Little Caesars
02.2016 - 10.2016
PTA President
Renton Park Elementary
08.2014 - 03.2016
Customer Service Associate
Just Sports
11.2013 - 03.2014
High school diploma -
Renton Technical College