Enthusiastic hospitality industry professional with expert knowledge of dining, customer service, guest services. Excellent interpersonal and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Concierge
Royal Farms
Chantilly, VA
07.2024 - 08.2024
General Duties
Checked temperatures of freezers, refrigerators and heated ovens to ensure proper functioning.
Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Cleaning windows, doors, walls and ceilings using appropriate cleaning materials.
Followed safety protocols while operating cleaning equipment.
Ensured that all health regulations regarding food handling were followed during preparation process.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Greeted customers and answered any questions they had about the store's products and services.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
Ensured compliance with safety regulations within the workplace by following established guidelines.
Managed incoming calls from customers, ensuring that all requests were handled efficiently and accurately.
Maintained a professional presence at the front desk area by adhering to dress code standards.
Host
Los Toltecos
Chantilly, VA
06.2022 - 08.2022
General Duties
Greeted guests upon arrival and provided them with menus.
Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Took reservations over phone and in person.
Provided customers with accurate wait times and monitored waiting list.
Assisted servers in seating guests by escorting them to their tables.
Managed dining room layout to maximize efficiency of staff members.
Ensured compliance with health and safety regulations within the restaurant.
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Served as point-of-contact for resolving guest complaints or special requests.
Processed payments from customers using a POS system.
Resolved conflicts between customers when necessary.
Assisted other departments when needed such as bussing tables or delivering food orders.
Answered telephone to provide dining information and take reservations.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Child Care Provider
Ashburn, VA
01.2016 - 01.2022
Responsibilities
Provided a safe, nurturing and stimulating environment for children to learn and grow.
Observed children's behavior and development, communicate information with parents.
Organized age-appropriate activities such as games, arts and crafts and outdoor play.
Read books aloud to small groups or individual children.
Assisted with feeding infants and toddlers during meal times.
Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
Developed positive relationships with families by communicating regularly about their child's development.
Helped develop motor skills through active playtime activities like running, jumping.
Cared for children of various ages and assisted with feeding, dressing and daily activities.
Server
Ashby Ponds Senior Living Community
Ashburn, VA
01.2020 - 12.2021
General Duties
Assisted in training new servers.
Provided excellent customer service to ensure satisfaction.
Greeted guests and provided menus.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Prepared drinks according to standard recipes.
Checked food before serving it to customers.
Took orders from customers accurately and in a timely manner.
Monitored dining room for cleanliness and proper set-up at all times.
Delivered food orders promptly and courteously.
Responded efficiently to guest inquiries and complaints in a professional manner.
Ensured that each guest was served courteously, quickly, and efficiently.
Maintained records of transactions made during shift as required by law or company policy.
Performed opening and closing duties such as setting up the dining area, restocking supplies..
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Operated POS terminals to input orders, split bills and calculate totals.
Provided excellent customer service to resolve customer complaints in a timely manner.
Answered customer inquiries and provided accurate information regarding products and services.
Developed strong relationships with customers by providing personalized assistance and support.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Health Science; concentration in Biological Health Science
University of South Florida- St. Petersburg Campus
St. Petersburg, FL
12-2025
High School Diploma -
Independence High School
Brambleton, VA
06.2021
Briar Woods High School
Brambleton, VA
06.2019
Bachelor of Science - Behavioral Neuroscience
Pace University - NYC Campus
New York, NY
Skills
Customer Service Representative
Linguistics research, Author, and Assistant
Data Collection
Conflict Resolution
Microsoft Outlook
Schedule mastery
POS systems expert
Languages
English
Basic French
Awards
Barbara Comstock Leadership Program
Vice President of National English Honors Society
Ashby Ponds Scholarship
Honors Scholarship
Director's Scholarship
Honors Opportunity Scholarship
Volunteer Experience
National English Honors Society, 2019-2021
The Salvation Army, 2018
American Chemical Society, 2021
Tribeta (Biological Honor Society), 2022
References
Ben Richards, Manager, Ashby Ponds Senior Living Community, 2 Years
Jose Ramirez, Manager, Los Toltecos, 3 Months
Kristina and Rob Palmer, Child care
Lexi Annunziata, Child care
Education level
Junior in College
Universities
Pace University - NYC Campus, Behavioral Neuroscience, Pforzheimer Honors College, QSTEM member, American Chemical Society: Chemistry Club, Neuroscience Club
University of South Florida- St. Petersburg Campus, Health Science, Biological Health Science
Affiliations
English Honors Society
Football Manager
Yearbook Associate
Neuroscience Club Member
ACS Member and Volunteer
QSTEM Member
Biological Honor Society Member
Accomplishments
Barbra Comstock Leadership Program
Certification
CPR certified
References
References available upon request.
Timeline
Concierge
Royal Farms
07.2024 - 08.2024
Host
Los Toltecos
06.2022 - 08.2022
Server
Ashby Ponds Senior Living Community
01.2020 - 12.2021
Child Care Provider
01.2016 - 01.2022
CPR certified
Bachelor of Science - Health Science; concentration in Biological Health Science
University of South Florida- St. Petersburg Campus
High School Diploma -
Independence High School
Briar Woods High School
Bachelor of Science - Behavioral Neuroscience
Pace University - NYC Campus
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