Summary
Overview
Work History
Education
Skills
Languages
Awards
Volunteer Experience
References
Education level
Universities
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Giovon Martinelli

St. Petersburg,FL

Summary

Enthusiastic hospitality industry professional with expert knowledge of dining, customer service, guest services. Excellent interpersonal and communication skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Concierge

Royal Farms
Chantilly, VA
07.2024 - 08.2024

General Duties

  • Checked temperatures of freezers, refrigerators and heated ovens to ensure proper functioning.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Cleaning windows, doors, walls and ceilings using appropriate cleaning materials.
  • Followed safety protocols while operating cleaning equipment.
  • Ensured that all health regulations regarding food handling were followed during preparation process.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Ensured compliance with safety regulations within the workplace by following established guidelines.
  • Managed incoming calls from customers, ensuring that all requests were handled efficiently and accurately.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.

Host

Los Toltecos
Chantilly, VA
06.2022 - 08.2022

General Duties

  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Managed dining room layout to maximize efficiency of staff members.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Processed payments from customers using a POS system.
  • Resolved conflicts between customers when necessary.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Answered telephone to provide dining information and take reservations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

Child Care Provider

Ashburn, VA
01.2016 - 01.2022

Responsibilities

  • Provided a safe, nurturing and stimulating environment for children to learn and grow.
  • Observed children's behavior and development, communicate information with parents.
  • Organized age-appropriate activities such as games, arts and crafts and outdoor play.
  • Read books aloud to small groups or individual children.
  • Assisted with feeding infants and toddlers during meal times.
  • Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
  • Developed positive relationships with families by communicating regularly about their child's development.
  • Helped develop motor skills through active playtime activities like running, jumping.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.

Server

Ashby Ponds Senior Living Community
Ashburn, VA
01.2020 - 12.2021

General Duties

  • Assisted in training new servers.
  • Provided excellent customer service to ensure satisfaction.
  • Greeted guests and provided menus.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Checked food before serving it to customers.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Science - Health Science; concentration in Biological Health Science

University of South Florida- St. Petersburg Campus
St. Petersburg, FL
12-2025

High School Diploma -

Independence High School
Brambleton, VA
06.2021

Briar Woods High School
Brambleton, VA
06.2019

Bachelor of Science - Behavioral Neuroscience

Pace University - NYC Campus
New York, NY

Skills

  • Customer Service Representative
  • Linguistics research, Author, and Assistant
  • Data Collection
  • Conflict Resolution
  • Microsoft Outlook
  • Schedule mastery
  • POS systems expert

Languages

  • English
  • Basic French

Awards

  • Barbara Comstock Leadership Program
  • Vice President of National English Honors Society
  • Ashby Ponds Scholarship
  • Honors Scholarship
  • Director's Scholarship
  • Honors Opportunity Scholarship

Volunteer Experience

  • National English Honors Society, 2019-2021
  • The Salvation Army, 2018
  • American Chemical Society, 2021
  • Tribeta (Biological Honor Society), 2022

References

  • Ben Richards, Manager, Ashby Ponds Senior Living Community, 2 Years
  • Jose Ramirez, Manager, Los Toltecos, 3 Months
  • Kristina and Rob Palmer, Child care
  • Lexi Annunziata, Child care

Education level

Junior in College

Universities

  • Pace University - NYC Campus, Behavioral Neuroscience, Pforzheimer Honors College, QSTEM member, American Chemical Society: Chemistry Club, Neuroscience Club
  • University of South Florida- St. Petersburg Campus, Health Science, Biological Health Science

Affiliations

  • English Honors Society
  • Football Manager
  • Yearbook Associate
  • Neuroscience Club Member
  • ACS Member and Volunteer
  • QSTEM Member
  • Biological Honor Society Member

Accomplishments

  • Barbra Comstock Leadership Program

Certification

  • CPR certified

References

References available upon request.

Timeline

Concierge

Royal Farms
07.2024 - 08.2024

Host

Los Toltecos
06.2022 - 08.2022

Server

Ashby Ponds Senior Living Community
01.2020 - 12.2021

Child Care Provider

01.2016 - 01.2022
  • CPR certified

Bachelor of Science - Health Science; concentration in Biological Health Science

University of South Florida- St. Petersburg Campus

High School Diploma -

Independence High School

Briar Woods High School

Bachelor of Science - Behavioral Neuroscience

Pace University - NYC Campus
Giovon Martinelli