Giovonni Brackens
Milwaukee
Overview
31
31
years of professional experience
Work History
Catering Assistant
Fiserv Forum (Compass Group)
Milwaukee, WI
09.2020 - Current
- Assisted with food preparation and presentation for various events, ensuring high-quality standards.
- Coordinated logistics for catering services, including setup and breakdown of dining areas.
- Supported inventory management by tracking supplies and placing orders as needed.
- Maintained cleanliness and organization of kitchen and service areas to uphold safety regulations.
- Trained new staff on catering procedures and customer service best practices to enhance team performance.
- Implemented process improvements that streamlined service delivery during high-demand events.
- Developed strong relationships with clients to ensure satisfaction and repeat business through personalized service.
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Created visually appealing buffet displays that attracted positive attention from event attendees.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Improved team performance with effective communication during high-volume events.
Food Service Manager
Milwaukee Public Schools, MPS
Milwaukee, WI
02.2008 - Current
- Managed daily food service operations, ensuring compliance with safety and health regulations.
- Developed and implemented menu plans that meet nutritional guidelines and student preferences.
- Trained and supervised food service staff to enhance operational efficiency and service quality.
- Coordinated inventory management to optimize supply levels and minimize waste.
- Conducted regular training sessions on food safety practices and compliance requirements for staff.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Oversaw training of more than [Number] team members.
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
Customer Care Representative and Stand Lead
American Family Field
Milwaukee, WI
04.2020 - 10.2023
- Resolved customer inquiries and concerns, ensuring effective communication and problem resolution.
- Processed ticket sales and service requests using point-of-sale systems efficiently.
- Trained new staff on customer service protocols and operational procedures.
- Developed and implemented strategies to enhance customer satisfaction and loyalty.
- Monitored performance metrics, identifying areas for process improvement and training needs.
- Mentored junior representatives, fostering a collaborative team environment focused on excellence in service delivery.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Cashier, Cash Manager, Stand Lead
Bradley Centers
Milwaukee, WI
04.1996 - 05.2020
- Processed customer transactions efficiently, ensuring accuracy in cash handling.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Maintained cleanliness and organization of checkout area, enhancing shopping experience.
- Trained new staff on register operations and customer service protocols.
- Monitored inventory levels at registers, alerting management to stock shortages.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Security Officer
Summerfest
Milwaukee, WI
06.1995 - 09.1997
- Monitored premises to ensure safety and security for all attendees.
- Conducted regular patrols to identify potential security risks and hazards.
- Responded promptly to incidents, ensuring swift resolution and safety compliance.
- Collaborated with event staff to implement emergency response protocols effectively.
- Developed strategies for enhancing crowd management during high-traffic events.
- Evaluated security measures regularly, recommending improvements based on observations.
- Provided guidance on best practices for maintaining a safe event environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Education
High School Diploma -
Custer High/ M.A.T.C
Milwaukee, WI05-1995
Skills
- Reliability and punctuality
- Team management
- Chef support
- Inventory monitoring
- Food safety
- Food presentation
- Allergen awareness
- Meal delivery
- Food storage principles
- Safe food handling
- Quality assurance
- Food preparation expertise
- Table preparation
- Food restocking
- Food preparation mastery
- Hand-eye coordination
- Ingredient preparation
- Buffet setup mastery
- Food storage safety
- Sanitation and safety
- Sanitation enforcement
- Kitchen station organization
Timeline
Catering Assistant
Fiserv Forum (Compass Group)
09.2020 - Current
Customer Care Representative and Stand Lead
American Family Field
04.2020 - 10.2023
Food Service Manager
Milwaukee Public Schools, MPS
02.2008 - Current
Cashier, Cash Manager, Stand Lead
Bradley Centers
04.1996 - 05.2020
Security Officer
Summerfest
06.1995 - 09.1997
High School Diploma -
Custer High/ M.A.T.C