GIPCY GUZMAN
Private Duty Coordinator
Queens,NY
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Private Duty Coordinator
Greater New York
05.2024 - Current
- Manage scheduling for 45+ caregiver cases, ensuring seamless daily coverage and continuity of patient care.
- Review and process caregiver timecards, Shift Progress Logs, and documentation for accuracy, ensuring compliance and proper billing procedures.
- Provide exceptional customer service by addressing inquiries and concerns promptly via phone and email, enhancing caregiver and patient satisfaction.
- Maintain accurate and up-to-date records, ensuring data integrity.
- Achieved 95% staffing success, enhancing customer and clinician satisfaction while improving retention rates.
Assessment Specialist
Success Academy Charter Schools
09.2022 - 04.2024
- Developed automated performance trackers for scholars and teachers, improving productivity and data accuracy.
- Trained and managed assessment associates, fostering professional development and team success.
- Supported parents and staff in troubleshooting internal/external data systems.
- Maintained accurate rostering and performance data for 600+ students and staff across multiple platforms.
- Developed comprehensive reports for school leadership, detailing student performance trends and areas for improvement.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Medical Operations Coordinator/Patient Advocate
Ro
05.2021 - 08.2022
- Managed 65+ daily non-clinical messages for 10 providers, ensuring timely and accurate responses.
- Delivered efficient troubleshooting, account management, and support via Zendesk and Asana, improving customer satisfaction.
- Prioritized and resolved support tickets, ensuring prompt issue resolution and enhanced customer experience.
- Developed in-depth product knowledge to effectively assist customers with technical inquiries.
- Collaborated with cross-functional teams to address workflow issues and improve customer interactions.
- Created training materials and resources to onboard new hires and support internal teams on customer service protocols, including Spanish-language support.
Education
B.S - Business Economics, Computer Applications
THE STATE UNIVERSITY OF NEW YORK COLLEGE AT CORTLAND
Cortland, NY 08.2016 - 05.2020
Skills
- Administrative leadership
- Project coordination
- Database management
- Schedule coordination
- Multitasking Abilities
- Microsoft Office Proficiency
- Google Workspace Proficiency
- Asana Project Management
- Data entry
- Problem-solving
Timeline
Private Duty Coordinator
Greater New York
05.2024 - Current
Assessment Specialist
Success Academy Charter Schools
09.2022 - 04.2024
Medical Operations Coordinator/Patient Advocate
Ro
05.2021 - 08.2022
B.S - Business Economics, Computer Applications
THE STATE UNIVERSITY OF NEW YORK COLLEGE AT CORTLAND
08.2016 - 05.2020
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