GirishKumar Patchikoru

• Identifying and diagnosing hardware, software and network issues, also, offering solutions or workarounds to the technical problems.
• Maintaining accurate records of incidents, service requests and solutions.
• Communicating effectively with end-users to gather information about issues.
• Responded to emails promptly and professionally addressing student needs or concerns.
• Provided support to faculty with administrative tasks such as filing, photocopying, and mail distribution.

• Performed opening and closing duties such as setting up workstations with necessary supplies.
• Organized take-out orders for customers who requested them.
• Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
• Monitored inventory levels of food items used during meal services.

"Collaborated within the Core Platform DevOps team, focusing on optimizing and automating the backend engineering processes. My role significantly contributed to enhancing the efficiency and reliability of our technology hosting environment, supporting a wide range of networking, database, and application hosting solutions.

• Automation Leadership: Engineered an automated system to preempt and resolve Build Deployment failures, ensuring uninterrupted workflow for the backend team, showcasing my ability to innovate and streamline operations in a cloud-centric environment.
• Innovative Solutions: Spearheaded the integration of a new feature within the Build Deployment process, optimizing the ICMversion management and reducing operational overhead, demonstrating my commitment to continuous improvement and efficiency.
• Problem-Solving: Addressed and resolved an array of product backlog items and bugs, enhancing system reliability and user satisfaction across 500+ internal product and delivery teams. This experience has honed my analytical and troubleshooting skills in a complex IT infrastructure.
• Quality Assurance: Conducted thorough testing of various codebases to guarantee functional integrity and compliance with documentation standards, underlining my attention to detail and dedication to excellence.
• Technical Proficiency: Acquired hands-on experience with the Core ICI Platform during initial product training, gaining valuable insights into cloud and on-premise server technologies, disaster recovery, and ITIL systems and processes.
• System Support: Designed and implemented backup and deletion protocols for the Operational Data Store (ODS), ensuring data integrity and availability, a critical aspect of cloud infrastructure management.
• Infrastructure Development: Led the development of new infrastructure setups for testing purposes, facilitating the deployment of PowerBI reports and supporting the Product and Delivery teams, illustrating my capability in cloud infrastructure design and management."

• Designed, developed and implemented Java code for Finland TATA telecommunication Web application.
• Built web services using RESTful APIs to integrate various systems together.
• Participated in design meetings, code reviews, and sprint planning sessions.
• Performed debugging and troubleshooting of existing software programs.
• Utilized established design patterns to expedite novel software creation and support consistent performance results.

• Developed a single-page web application leveraging React.js, customizing and utilizing built-in directives to deliver a swift and responsive user interface, significantly enhancing user experience
• Engineered comprehensive client-side validation for user inputs utilizing CSS and React.js Form Validation to ensure data integrity and user-friendly error feedback
• Achieved dynamic and responsive data displays based on user inputs through effective Two-Way Data Binding, improving real-time user interaction with the application
• Enhanced application performance by caching server-side data within individual user sessions, facilitating rapid access to frequently used data
• Designed and implemented maintainable RESTful API services with Node.js and Express, laying a solid foundation for scalable future application enhancements.