Girley Reed

Met customer needs quickly using effective service strategies.

• Supported sales initiatives through upselling promotional packages or additional services upon check-in, boosting revenues while meeting guest needs.
• Provided valuable local recommendations for dining, entertainment, or transportation options, enhancing the overall guest experience.
• Reduced waiting times at check-in by efficiently processing guest arrivals and departures according to established procedures.
• Enhanced customer satisfaction by promptly addressing and resolving guest concerns and inquiries.
• Assisted in coordinating special events, providing support for smooth execution and timely communication between departments.
• Contributed to team success by cross-training in various front desk roles, increasing operational flexibility during high-demand periods.
• Demonstrated expert knowledge of hotel amenities so that they could be confidently explained to guests looking for more information about facilities on offer.
• Collaborated with housekeeping to maintain clean and well-presented lobby areas, enhancing the overall guest experience.
• Ensured accurate billing of charges by diligently verifying all financial transactions related to each reservation before checkout process completion.
• Maintained a high level of personal presentation, ensuring uniform was clean, well-fitting, and in line with company dress code standards at all times.
• Increased repeat business through attentive service and genuine hospitality, building strong relationships with loyal customers.
• Managed reservations and updated room availability using hotel management software, ensuring accurate information for staff and guests.
• Actively listened to guest feedback and suggested improvements that could be implemented to enhance service quality.
• Streamlined check-in procedures for increased efficiency and a smoother guest experience.
• Handled confidential guest information securely, adhering to company privacy policies and legal requirements.
• Assisted colleagues during busy shifts by taking on additional responsibilities as needed without compromising performance.
• Participated in regular team meetings where updates on policy changes were shared along with opportunities for training or personal development provided by the company.
• Communicated effectively with other departments such as maintenance or security when needed to address urgent issues impacting the quality of stay of guests.
• Maintained a welcoming atmosphere with professional demeanor, engaging in friendly interactions with guests.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Stayed informed about local events or attractions likely to be of interest to guests by regularly reading community newsletters or attending relevant industry functions.
• Developed and maintained positive relationships with guests for satisfaction.
• Trained new staff members in customer service techniques and hotel operations.
• Kept accounts in balance and ran daily reports to verify totals.
• Enforced policies and procedures to increase efficiency.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Implemented marketing and promotional initiatives to increase occupancy.
• Coordinated with vendors for repair and maintenance of hotel.
• Monitored staff performance and provided feedback and guidance.
• Prepared reports on guest satisfaction levels and other metrics.
• Liaised with housekeeping staff to verify service and maintenance of hotel standards.
• Promoted hotel brand's loyalty program via social media, email and direct mail.
• Monitored hotel's budget and financial records.

• Supported sales initiatives through upselling promotional packages or additional services upon check-in, boosting revenues while meeting guest needs.
• Provided valuable local recommendations for dining, entertainment, or transportation options, enhancing the overall guest experience.
• Reduced waiting times at check-in by efficiently processing guest arrivals and departures according to established procedures.
• Enhanced customer satisfaction by promptly addressing and resolving guest concerns and inquiries.
• Contributed to team success by cross-training in various front desk roles, increasing operational flexibility during high-demand periods.
• Demonstrated expert knowledge of hotel amenities so that they could be confidently explained to guests looking for more information about facilities on offer.
• Collaborated with housekeeping to maintain clean and well-presented lobby areas, enhancing the overall guest experience.
• Ensured accurate billing of charges by diligently verifying all financial transactions related to each reservation before checkout process completion.
• Maintained a high level of personal presentation, ensuring uniform was clean, well-fitting, and in line with company dress code standards at all times.
• Increased repeat business through attentive service and genuine hospitality, building strong relationships with loyal customers.
• Managed reservations and updated room availability using hotel management software, ensuring accurate information for staff and guests.
• Actively listened to guest feedback and suggested improvements that could be implemented to enhance service quality.
• Streamlined check-in procedures for increased efficiency and a smoother guest experience.
• Handled confidential guest information securely, adhering to company privacy policies and legal requirements.
• Assisted colleagues during busy shifts by taking on additional responsibilities as needed without compromising performance.
• Participated in regular team meetings where updates on policy changes were shared along with opportunities for training or personal development provided by the company.
• Communicated effectively with other departments such as maintenance or security when needed to address urgent issues impacting the quality of stay of guests.
• Maintained a welcoming atmosphere with professional demeanor, engaging in friendly interactions with guests.
• Stayed informed about local events or attractions likely to be of interest to guests by regularly reading community newsletters or attending relevant industry functions.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Developed and maintained positive relationships with guests for satisfaction.
• Trained new staff members in customer service techniques and hotel operations.
• Kept accounts in balance and ran daily reports to verify totals.
• Enforced policies and procedures to increase efficiency.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Liaised with housekeeping staff to verify service and maintenance of hotel standards.
• Promoted hotel brand's loyalty program via social media, email and direct mail.
• Coordinated with vendors for repair and maintenance of hotel.

• Addressed special needs and accommodations for trainees, ensuring equal access to training materials and resources.
• Educated trainees on proper vehicle maintenance procedures, leading to decreased repair costs for the company.
• Assisted in updating company training materials to reflect changes in industry standards or requirements.
• Enhanced bus driver safety awareness through hands-on training and real-life simulations.
• Contributed to a reduction in employee turnover by instilling confidence in new drivers through comprehensive training programs.
• Increased overall trainee satisfaction with engaging and interactive instructional methods.
• Ensured compliance with federal and state regulations through meticulous documentation of training activities and results.
• Maintained up-to-date knowledge of industry regulations and standards, ensuring accurate instruction to trainees.
• Collaborated with fellow instructors to share best practices, resulting in improved overall training quality.
• Reduced accidents among new drivers by emphasizing defensive driving techniques during training sessions.
• Promoted a positive learning environment by fostering open communication and addressing trainee concerns promptly.
• Streamlined the training process by creating efficient schedules and setting clear expectations for trainees.
• Supported successful career transitions for bus drivers by offering guidance on resume writing and interview skills.
• Conducted regular evaluations of trainee performance, providing constructive feedback for continuous improvement.
• Identified driver training needs to make recommendations to manager.
• Taught drivers how to drive, shift and back up trucks.
• Maintained regulatory compliance documentation to promote safety and compliance culture.
• Evaluated performance of assigned personnel and provided corrective actions of trainees during simulator training.
• Scheduled safety meetings and briefings with transportation supervisor.
• Coordinated training programs and curriculum to train drivers on Type transportation.
• Instructed on important Type regulations and company policies.
• Collaborated with supervisor of transportation to discuss department needs and goals.
• Conducted test screenings for driver candidates and tabulated results.
• Developed and implemented training materials and course updates.
• Conducted new hire training on multiple routes with preferred work methods and safety.
• Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
• Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
• Supervised and monitored students' use of tools and equipment.
• Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
• Connected instruction to real-world experiences and to students' post-secondary goals.
• Planned and documented programs of study meeting individual needs and abilities of students.

• Maintained punctual transportation service for students by adhering to established routes and schedules.
• Participated in ongoing professional development opportunities to stay current on industry best practices and regulations related to pupil transportation services.
• Communicated regularly with parents regarding pick-up times, drop-off locations, and any incidents that occurred on the bus.
• Implemented conflict resolution strategies among students when necessary, fostering a peaceful travel experience for all passengers.
• Collaborated with school administrators to develop new protocols for optimal bus loading and unloading procedures.
• Developed strong relationships with fellow drivers, dispatchers, mechanics, and other key personnel involved in maintaining smooth operation of the transportation department.
• Ensured compliance with local traffic laws as well as district policies for student transportation services.
• Demonstrated flexibility when needed by covering additional shifts or stepping in for colleagues during unexpected absences or emergencies.
• Maintained high standards of personal appearance and professionalism, representing the school district positively in interactions with students, families, and community members.
• Improved efficiency with route planning, ensuring timely arrival at each stop while minimizing fuel consumption.
• Supported student success by providing a positive, nurturing environment during transport.
• Assisted in training new bus drivers to ensure they were familiar with district policies, procedures, and best practices for safe student transportation.
• Assisted special needs students in boarding and disembarking the bus safely, demonstrating empathy and patience.
• Managed emergency situations effectively, prioritizing student safety and well-being above all else.
• Promoted a clean and orderly environment on the bus through routine inspection of seating areas after each trip.
• Enhanced safety by conducting regular vehicle inspections and maintenance procedures.
• Provided excellent customer service to families by addressing concerns promptly and professionally.
• Responded quickly to changing weather conditions or road hazards, adapting driving techniques accordingly to maintain safety standards.
• Contributed to efficient communication between school officials by reporting any significant issues or concerns in a timely manner.
• Maintained accurate records of daily mileage logs, fuel expenses, incident reports, and other relevant documentation related to bus operations.
• Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
• Transported passengers safely along prescribed routes according to tight schedules.
• Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
• Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
• Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
• Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
• Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
• Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
• Communicated information to parents to promote good communication and transparency.
• Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
• Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
• Inspected emergency equipment and verified safe working order for student and driver use.
• Assisted in training new drivers and maintaining driver certifications.
• Administered first aid to passengers in need.
• Taught students first-aid and emergency protocols in case of emergency.
• Executed proper and timely loading and unloading of passengers.
• Recorded bus route and made notes for substitute drivers.
• Drafted and submitted reports detailing trips, fuel, mileage, and hours.
• Inspected and serviced buses on regular basis.
• Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
• Maintained accurate and up-to-date route and time logs.
• Assisted in loading and unloading students and belongings.
• Attended pre-trip meetings to support safe transport of students.
• Kept up to date on local, state and federal regulations related to school bus operations.
• Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
• Completed logbooks, incident reports and other daily paperwork.
• Created and enforced bus rules and kept expectations posted.
• Worked closely with school administration and transportation to maintain smooth operations.
• Enforced student behavior policies and responded to student emergencies.
• Identified and reported mechanical problems and safety hazards.
• Supervised students during loading, unloading and on bus.
• Drove bus along assigned route, picking up students.
• Assisted students with loading and unloading luggage, mobility aids and bicycles.
• Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
• Assisted students with boarding and exiting bus to reduce safety issues.

• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Conducted routine and emergency head counts.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
• Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
• Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
• Tracked inmates through head counts, visitor logs, and scheduled activities.
• Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
• Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
• Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
• Enhanced facility security by conducting regular inspections and addressing potential risks.
• Restrained juvenile inmates when disturbances required physical intervention.
• Built solid relationships with staff and residents to keep institution safe and secure.
• Established positive working relationships and maintained boundaries with resident offenders.
• Assisted in intake and release of inmates.
• Documented inmate behavior and activities in logbooks.
• Supervised inmates during meals, recreation and other activities.
• Made rounds at specified intervals and conducted head counts and roll calls.
• Prepared reports to document incidents and violations.
• Conducted security checks of inmates and living areas.
• Enforced rules and regulations to maintain order among inmates.
• Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.

• Maintained a clean and organized store environment, contributing to a positive customer experience.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled high volume transactions during peak periods without compromising service quality or accuracy.
• Operated POS terminals and cash drawer balancing.
• Assisted customers by answering questions and fulfilling requests.
• Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
• Managed returns and exchanges, resolving customer issues promptly and professionally.
• Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
• Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.

• Collaborated with school administrators to develop new protocols for optimal bus loading and unloading procedures.
• Supported student success by providing a positive, nurturing environment during transport.
• Improved efficiency with route planning, ensuring timely arrival at each stop while minimizing fuel consumption.
• Maintained punctual transportation service for students by adhering to established routes and schedules.
• Assisted special needs students in boarding and disembarking the bus safely, demonstrating empathy and patience.
• Developed strong relationships with fellow drivers, dispatchers, mechanics, and other key personnel involved in maintaining smooth operation of the transportation department.
• Ensured compliance with local traffic laws as well as district policies for student transportation services.
• Implemented conflict resolution strategies among students when necessary, fostering a peaceful travel experience for all passengers.
• Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring Number%.
• Promoted a clean and orderly environment on the bus through routine inspection of seating areas after each trip.
• Demonstrated flexibility when needed by covering additional shifts or stepping in for colleagues during unexpected absences or emergencies.
• Managed emergency situations effectively, prioritizing student safety and well-being above all else.
• Enhanced safety by conducting regular vehicle inspections and maintenance procedures.
• Communicated regularly with parents regarding pick-up times, drop-off locations, and any incidents that occurred on the bus.
• Participated in ongoing professional development opportunities to stay current on industry best practices and regulations related to pupil transportation services.
• Contributed to efficient communication between school officials by reporting any significant issues or concerns in a timely manner.
• Assisted in training new bus drivers to ensure they were familiar with district policies, procedures, and best practices for safe student transportation.
• Maintained high standards of personal appearance and professionalism, representing the school district positively in interactions with students, families, and community members.
• Maintained accurate records of daily mileage logs, fuel expenses, incident reports, and other relevant documentation related to bus operations.
• Responded quickly to changing weather conditions or road hazards, adapting driving techniques accordingly to maintain safety standards.
• Provided excellent customer service to families by addressing concerns promptly and professionally.
• Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
• Transported passengers safely along prescribed routes according to tight schedules.
• Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
• Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
• Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
• Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
• Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
• Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
• Communicated information to parents to promote good communication and transparency.
• Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
• Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
• Inspected emergency equipment and verified safe working order for student and driver use.
• Assisted students with boarding and exiting bus to reduce safety issues.
• Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
• Drove bus along assigned route, picking up students.
• Assisted students with loading and unloading luggage, mobility aids and bicycles.
• Enforced student behavior policies and responded to student emergencies.
• Identified and reported mechanical problems and safety hazards.
• Supervised students during loading, unloading and on bus.
• Completed logbooks, incident reports and other daily paperwork.
• Created and enforced bus rules and kept expectations posted.
• Worked closely with school administration and transportation to maintain smooth operations.
• Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
• Kept up to date on local, state and federal regulations related to school bus operations.
• Attended pre-trip meetings to support safe transport of students.
• Assisted in loading and unloading students and belongings.
• Maintained accurate and up-to-date route and time logs.
• Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
• Inspected and serviced buses on regular basis.
• Drafted and submitted reports detailing trips, fuel, mileage, and hours.
• Recorded bus route and made notes for substitute drivers.
• Executed proper and timely loading and unloading of passengers.
• Taught students first-aid and emergency protocols in case of emergency.
• Assisted in training new drivers and maintaining driver certifications.
• Administered first aid to passengers in need.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Analyzed team performance and identified opportunities for additional training.
• Developed effective training plans based on department needs and objectives.
• Delivered instructional presentations on equipment use, focusing on efficiency and safety.
• Tracked attendance and evaluated progress for assigned trainees.
• Developed individualized training plans to achieve staff readiness.
• Prepared and presented supplementary learning material to support structured lessons.
• Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
• Enhanced trainee engagement through interactive workshops and hands-on activities.
• Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
• Monitored participant workflow and behaviors throughout training process.
• Recruited and trained new members of guest service team.

• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Reduced food waste significantly by implementing proper portion control and storage techniques.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
• Communicated closely with servers to fully understand special orders for customers.
• Streamlined kitchen operations with effective communication and collaboration among team members.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
• Contributed to positive guest experiences by accommodating special dietary needs and requests.
• Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
• Supported kitchen staff training and development, leading to increased productivity and efficiency.
• Tasted, smelled, and pierced food with fork to verify sufficient cooking.
• Showcased excellent knife skills for precise cutting and preparation of various ingredients.
• Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
• Ensured adherence to dietary restrictions like gluten-free or vegan options without compromising taste or presentation.
• Mentored junior cooks in refining their culinary skills through hands-on guidance during meal preparation processes.
• Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
• Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.

• Maintained a clean and organized store environment, contributing to a positive customer experience.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled high volume transactions during peak periods without compromising service quality or accuracy.
• Operated POS terminals and cash drawer balancing.
• Assisted customers by answering questions and fulfilling requests.
• Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.