Girlie Baltazar
Richmond,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Casino Assistant Shift Manager
Imperial Pacific Resort
04.2018 - 05.2018
- Directly reports to the Shift Manager/Casino Manager.
- Monitored tables win and loss.
- Maintained strict adherence to company policies, safety regulations, and operational standards throughout all shifts supervised.
- Managed conflict resolution among staff members swiftly yet sensitively to maintain a harmonious work environment.
- Mentored new hires during their initial training period ensuring they gain essential skills required for success in their roles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined shift operations by effectively delegating tasks and monitoring team performance.
- Ensured cleanliness and organization of the workplace by enforcing company sanitation guidelines throughout the shift schedule.
- Improved customer satisfaction by promptly addressing concerns and providing exceptional service.
- Optimized shift scheduling to ensure adequate staffing during peak hours, reducing wait times for customers.
- Evaluated employee performance on an ongoing basis, providing feedback and coaching to foster growth and development within the team.
- Regularly communicated with team members regarding updates in company policies, promotions, or other relevant information, ensuring a well-informed and engaged workforce.
- Maintained strict adherence to company policies, safety regulations, and operational standards throughout all shifts supervised.
Casino Pit Manager
Imperial Pacific Resort
12.2016 - 04.2018
- Directly reports to Casino Shift Manager.
- Maintained consistent gameplay standards across all tables through continuous monitoring and coaching of dealers.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
- Increased customer retention through personalized interactions with VIP guests, addressing any special requests or concerns.
- Assisted with the implementation of new table games or rule changes, educating staff on proper gameplay and ensuring a smooth transition for guests.
- Provided valuable input during management meetings on improving overall casino operations based on feedback from both staff members and guests.
- Managed and mentored pit staff, resulting in increased efficiency and improved job performance.
- Evaluated dealer performance regularly through observations and coaching sessions, ensuring consistency in gaming procedures and customer service.
- Promoted a safe gambling environment for patrons by monitoring gameplay closely, identifying irregularities or suspicious behavior.
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
Casino Pit Manager
Solaire Resort and Casino
12.2012 - 02.2015
- Directly reports to Casino Shift Manager.
- Maintained consistent gameplay standards across all tables through continuous monitoring and coaching of dealers.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
- Increased customer retention through personalized interactions with VIP guests, addressing any special requests or concerns.
- Assisted with the implementation of new table games or rule changes, educating staff on proper gameplay and ensuring a smooth transition for guests.
- Provided valuable input during management meetings on improving overall casino operations based on feedback from both staff members and guests.
- Managed and mentored pit staff, resulting in increased efficiency and improved job performance.
- Evaluated dealer performance regularly through observations and coaching sessions, ensuring consistency in gaming procedures and customer service.
- Promoted a safe gambling environment for patrons by monitoring gameplay closely, identifying irregularities or suspicious behavior.
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
Education
3rd year ABBA -
Miriam College Foundation
03.1988
High School -
Holy Angel University
03.1985
Skills
- Customer service focus
- Decision-making capabilities
- Staff Training and Development
- Goal Setting and Tracking
- Task Delegation
- Workplace Safety
Timeline
Casino Assistant Shift Manager
Imperial Pacific Resort
04.2018 - 05.2018
Casino Pit Manager
Imperial Pacific Resort
12.2016 - 04.2018
Casino Pit Manager
Solaire Resort and Casino
12.2012 - 02.2015
3rd year ABBA -
Miriam College Foundation
High School -
Holy Angel University
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