Summary
Overview
Work History
Education
Skills
Timeline
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GIRNAE JOHNSON

Washington,DC

Summary

Savvy Financial Specialist helping clients identify and achieve financial goals through comprehensive array of products and services to develop sound, long-term financial strategy. Highly competent at delivering prudent financial management and implementing innovative accounting standards that impact business. Committed to building financial portfolio through demonstration of uncompromising integrity and communication of complex metrics.

Overview

7
7
years of professional experience

Work History

Financial Service Specialist 1

Democracy FCU
01.2025 - Current
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Advised clients on financial matters and recommended investments.
  • Built and established relationships with clientele to improve future business opportunities.
  • Evaluated financial performance of clients and identified potential areas of improvement.
  • Completed data entry tasks with accuracy and efficiency.
  • Sorted documents and maintained organized filing process.
  • Worked well in a team setting, providing support and guidance.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Established and maintained quality control standards.

Relationship Banker

Bank Of America
08.2022 - 12.2024
  • Implemented strategies to increase customer retention, enabling investment growth.
  • Verified customer identity and reviewed documentation for accuracy.
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
  • Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
  • Continually boosted branch production and revenue by 18% by consistently meeting all monthly and quarterly sales goals.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Presented new and additional products and services to existing customers.
  • Developed summaries to assess each client's participation level and determine targets for follow-up plans.
  • Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Responded to customer inquiries regarding new accounts and account services.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Analyzed customers' financial information to deliver personalized account guidance.
  • Explained account terms and conditions to customers.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.

Shift Supervisor

Starbucks Coffee Company
12.2018 - 10.2021
  • Completed jobs with high accuracy, carefully studying schedules and estimating labor requirements for effective planning.
  • Managed shift records, producing timely reports to keep management up to date.
  • Controlled team behavior and daily activities through effective disciplinary and motivational measures.
  • Trained and mentored team members in company policies and led by example to promote company mission and values.
  • Maintained compliance with OSHA requirements through well-implemented safety standards.
  • Oversaw work of 6+ employees each day, monitoring activities and assigning tasks to cover demands.
  • Protected team members from unnecessary risk by mandating use of protective equipment.
  • Improved team performance by offering direction and hands-on support.
  • Adapted to changing company demands, helping staff adjust methods to achieve new objectives.

Education

High school diploma -

Howard D. Woodson

Bachelor's Degree - Criminology/Criminal Justice

Arizona State University
05-2026

Skills

  • Collaborative team development
  • Client retention strategies
  • Cross-functional coordination
  • Complaint resolution
  • Account management
  • Order accuracy assessment
  • Bank teller operations
  • Financial analysis expertise
  • Client Inquiry Management
  • Sales proficiency
  • Effective communication strategies
  • Financial Services
  • Financial Processes Understanding
  • Banking operations expertise

Timeline

Financial Service Specialist 1

Democracy FCU
01.2025 - Current

Relationship Banker

Bank Of America
08.2022 - 12.2024

Shift Supervisor

Starbucks Coffee Company
12.2018 - 10.2021

High school diploma -

Howard D. Woodson

Bachelor's Degree - Criminology/Criminal Justice

Arizona State University

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