Giscard Arauz
Miami,FL
Summary
Proven team player with a strong work ethic, honed through experiences at Miami Marlins and other esteemed employers. Excelled in customer service and CCTV monitoring, enhancing safety and guest satisfaction. Demonstrated reliability, multitasking proficiency, and a detail-oriented approach, significantly improving operational efficiency.
Overview
3
3
years of professional experience
Work History
Security Officer
Miami Marlins
03.2024 - Current
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Front Desk
The LOX Miami
02.2023 - 12.2023
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
To-Go Specialist
Chilis's Bar and Grill
02.2023 - 12.2023
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Utilized POS system to receive and process food and beverage orders.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
Host/Table Busser
Olive Garden
01.2022 - 06.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma -
St Brendan High School
Miami, FL01-2023
Skills
- General security
- Detail-oriented
- CCTV monitoring
- Physical fitness
- Customer service
- Multitasking proficiency
- Effective time management
- Administrative tasks
- Team player attitude
- Work ethic and integrity
- Cash handling
- Reliability and punctuality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Security Officer
Miami Marlins
03.2024 - Current
Front Desk
The LOX Miami
02.2023 - 12.2023
To-Go Specialist
Chilis's Bar and Grill
02.2023 - 12.2023
Host/Table Busser
Olive Garden
01.2022 - 06.2022
High School Diploma -
St Brendan High School
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