Gischemaeja LaTouche
Egg Harbor City,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Very detail oriented and ready to do as needed to achieve any goal.
Overview
3
3
years of professional experience
Work History
Food and Beverage Associate
Dunkin' Donuts Franchising
Egg Harbor City, NJ
03.2023 - Current
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Working hard and collaborating with coworkers to achieve service goal times.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Providing pleasant and efficient service to all guests.
Customer Care Representative
MGM Resorts International - Borgata
Atlantic City, NJ
11.2023 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through efficient customer service and prompt problem-solving.
- Assist guests with booking Hotel (Casino, Transient, and Convention) room reservations, restaurant reservations, entertainment and special event reservations; offer information about the resorts, their amenities and the surrounding area.
- Assist Player Development staffs (Slot and Table Casino Hosts) in completing all reservations and various complimentary considerations.
- Answer inbound telephone calls in a skills-based environment where transactions range from call transfers to in-room work order requests, to complex hotel, dining, event and entertainment reservations for VIP customers.
- Ensure that customer requests for reservations and other services are met and confirmed within the guidelines established by management.
Server
Olive Garden
Mays Landing, NJ
11.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences and to make the workload of coworkers easier.
- Created warm relationships with regular customers.
- Adhering to food restrictions fo guests.
Food and Beverage Associate/Assistant Manager
Dominos Pizza Inc.
Egg Harbor City, NJ
04.2021 - 11.2022
- Greeted and assisted guests in a friendly and professional manner, took orders accurately, answered questions for guests regarding the store and the menu. Answered phone calls and made sure each guest received pleasant service and was aided to the best of my abilities.
- Properly and accurately handling payments, and making sure guest feel secured in receiving the correct amount back.
- Ensured all service areas were consistently well-stocked, clean, and properly organized in order to prepare for each rush period.
- Maintained maintained and clean and safe dining environment for all customers at all times.
- Participated in regular team meetings focused on improving service times, team collaboration, and other areas that needed improvement.
- Continuously maintaining knowledge of products, menu changes, ingredients, and promotions.
- Properly deescalating situations with upset or aggressive customer. Resolving customer complaints and making sure the guests is satisfied with their end experience.
- Monitoring and counting inventory, calculating unexplained losses and providing accurate information to the general manager. Accurately using company system to make weekly food and products orders for the store.
- Opening the store and making sure everything is prepared and set up for the day and counting drawers and making sure sure the amount is correct.
- Closing the store and making sure everything is clean and stocked for the following day and using company system to process the day's transactions and counting all the money and making sure the amount is correct.
Cashier
Incollingo's Family Market
Egg Harbor City, NJ
06.2021 - 09.2021
- Responded promptly to customer needs and assisted with any inquiries.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Trained new employees on cashier duties and demonstrated the proper way to interact with customers.
- Operated cash register for cash, check, and credit card transactions with proficiency.
- Restocked and organized merchandise in front lanes.
Education
Environmental Science
Atlantic Cape Community College
Mays Landing, NJHigh School Diploma -
Cedar Creek High School
Egg Harbor City, NJ06.2022
Skills
- Communication abilities
- Food safety knowledge
- Guest Services
- Data Entry
- Problem Resolution
- Complaint Handling
- Money Handling
- Customer Relations
- Team motivation
Timeline
Customer Care Representative
MGM Resorts International - Borgata
11.2023 - 03.2024
Food and Beverage Associate
Dunkin' Donuts Franchising
03.2023 - Current
Server
Olive Garden
11.2022 - 08.2023
Cashier
Incollingo's Family Market
06.2021 - 09.2021
Food and Beverage Associate/Assistant Manager
Dominos Pizza Inc.
04.2021 - 11.2022
Environmental Science
Atlantic Cape Community College
High School Diploma -
Cedar Creek High School