Gisel Aguirre

Work History

Baba Yega

Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Monitored seating area and checked restrooms regularly to keep spotless.

First Convenience Bank of Texas

07.2018 - 07.2024

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Engaged with customers to gather feedback, using insights to improve service and product offerings.

Subway

08.2018 - 06.2022

Greeted guests, promoted specials, and took orders.
Operated the cash register with accuracy, ensuring proper handling of transactions.
Kept workplace clean and organized in line with restaurant policies.
Increased speed of service through effective multitasking and time management skills.
Maintained a clean and organized workspace, adhering to strict sanitation standards.
Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Prepared and presented food in compliance with health and safety guidelines.
Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
Trained new employees in sandwich preparation and customer service excellence, raising team performance.
Increased repeat customer visits by providing friendly and engaging service.