Gisel Gonzalez
Fort Worth,TX
Summary
To acquire a challenging position in a company that will help further my knowledge and experience and become an asset to the employer.
Overview
14
14
years of professional experience
Work History
Pro Supervisor
Lowe’s
10.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Pro Sales Specialist
Lowe’s
08.2022 - 10.2023
- Identified opportunities for upselling and cross-selling within existing accounts, generating additional revenue streams.
- Implemented an efficient CRM system which streamlined customer data management processes, enabling better tracking of leads and deals progression.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
Customer Service Manager
Walmart/Sam’s Club
09.2015 - 04.2021
- Supervised and assisted all departments
- Cake decorator, sales associate, inventory reconciliation, cash deposits, cash and credit reconciliation for daily closures, scheduling associates
- Customer Service issues and complaints
- Handled heavy amount of phone calls.
Office Manager
Fernando Ortiz Bail Bonds
04.2011 - 08.2015
- Various office duties including filing client’s records, updating weekly client’s files, phone check-in from clients, court filing, answering all inquiries by phone and translating for Spanish speaking clients, daily financial deposits.
Office Assistant
Eagle Mountain ISD
01.2011 - 06.2011
- Assist all office personnel with office duties including making copies of all files, submitting all requests from assistant principal and other office employees, filing and organizing student files, recording all requests in the computer system.
Education
Police Explorer -
Fort Worth Police Department
High School -
Boswell High School
06.2011
Skills
- English and Spanish Speaking and Writing
- Type 43 WPM
- Customer Services Skills
- Accounting/ Bookkeeping
- Management Experience and Skills
- Cash Reconciliation
- Scheduling
References
Available upon request
Timeline
Pro Supervisor
Lowe’s
10.2023 - Current
Pro Sales Specialist
Lowe’s
08.2022 - 10.2023
Customer Service Manager
Walmart/Sam’s Club
09.2015 - 04.2021
Office Manager
Fernando Ortiz Bail Bonds
04.2011 - 08.2015
Office Assistant
Eagle Mountain ISD
01.2011 - 06.2011
Police Explorer -
Fort Worth Police Department
High School -
Boswell High School
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