Gisel Govea
Needville
Summary
Caring Veterinary Technician with 3-4 years of extensive experience assisting veterinarians with procedures and tasks. Polished in administering injections and treatments, taking x-rays and recording and updating records. Compassionate and responsible professional with sound knowledge of veterinary medical procedures and animal care techniques. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Professional with comprehensive experience in front office operations/ remote work to adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
4
4
years of professional experience
Work History
Vet Tech/Receptionist
Family Pet Care
02.2024 - Current
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Effectively communicated client concerns to veterinarians, resulting in more targeted treatment plans.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Educated pet owners on preventative care measures to promote optimal animal health longterm.
- Developed strong relationships with clients through excellent customer service skills and genuine compassion for their pets'' needs.
- Administered medications and vaccinations as prescribed, contributing to the overall well-being of animals.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with planning office events and meetings for smooth execution.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Veterinary Tech/Receptionist
Southwest Veterinary Center
06.2023 - 02.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors
- Assisted veterinarians with surgeries, dentistry procedures, and other medical treatments.
- Monitored vital signs of patients, and recorded results in patient charts.
- Dispensed medications, monitored drug reactions, and provided client education on medication administration.
- Assisted with the collection of blood samples for laboratory testing.
- Cleaned kennels, cages, and exam rooms; sterilized instruments; prepared surgical packs; took out trash; changed water bowls; and transported animals within the hospital facility.
- Communicated effectively with clients regarding their pets' condition or treatment plan.
- Scheduled appointments for new patients, as well as follow-up visits for existing ones.
- Performed physical examinations and recorded weight, temperature, and other vitals.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Prepared and labeled medications, and instructed the client on administration.
- Partnered with IDEXX to analyze blood samples, and diagnose conditions and diseases.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
Veterinary Tech /Receptionist
Sugar Creek Animal Clinic
02.2022 - 04.2023
- I take phone calls and schedule appointments for any client who calls for their pets.
- I check in my clients and check them out whenever they are done with their visit.
- I file and put important papers of my clients into the file cabinets.
- I draw out blood, check my patients' vitals
- I help them with surgeries to little things as in nail trims
- Give vaccines when required
- Take care of my patients after surgery.
- Performed physical examinations and recorded weight, temperature, and other vitals
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization
- Monitored vital signs during surgery and notified the veterinarian of changes
- Assisted with polishing, removing stains, and other dental procedures
- Delivered excellent service to pet owners to drive repeat business.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Handled assignments independently with good judgement and critical thinking skills.
To Go Specialist
Olive Garden
01.2021 - 02.2022
- I would take phone calls whenever my guests call to make an order for to go
- I make sure I reread the order to them in case I didn't miss anything from their order
- I also offer them if they want a drink with their order or a dessert to go
- I would also make sure I put everything correctly into their bag
- Implemented strategies to take advantage of new opportunities.
Education
Some College -
Wharton County Junior College
Richmond, TX08.2022
High School Diploma -
Lamar Consolidated High School
Tx05.2021
Skills
- Customer service
- Communication skills
- Food service
- Bilingual
- Microsoft word
- Veterinary
- Computer Skills
- Sales Experience
- Multi-line telephone skills
- Organization
- Prescribing medication
- Vital signs
- Technical Support
- Tech-Savvy
- Animal restraint
- Preventive Care
- Reception duties
- Preventive care
- Client education
- Oral and topical medication administration
- Medical history collection
- Patient monitoring
- Telephone skills
- Data entry
- Scheduling appointments
- Office administration
- Multi-line telephone operation
- Typing speed
- Multi-line telephone systems
- Technical support
- Remote work experience
- Virtual collaboration
- Administrative support
Timeline
Vet Tech/Receptionist
Family Pet Care
02.2024 - Current
Veterinary Tech/Receptionist
Southwest Veterinary Center
06.2023 - 02.2024
Veterinary Tech /Receptionist
Sugar Creek Animal Clinic
02.2022 - 04.2023
To Go Specialist
Olive Garden
01.2021 - 02.2022
Some College -
Wharton County Junior College
High School Diploma -
Lamar Consolidated High School
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