Gisel Mendoza
Madera,CA
Summary
Familiar with strategies for efficiently locating, picking, reviewing, packing and shipping orders. Adept at training junior employees to complete tasks in accordance with company policies and maintain productivity standards. Hardworking, quick-thinking and dedicated to maximizing team output.
Overview
4
4
years of professional experience
Work History
Fulfillment Lead
Lowes Home Improvment
03.2024 - Current
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Conducted regular safety audits within the warehouse environment, addressing any potential hazards promptly.
- Managed incoming shipments from vendors by scheduling appropriate receiving times and organizing labor resources efficiently.
- Handled production picking, packing and shipping orders.
- Handled escalated customer service issues related to order fulfillment, providing prompt resolutions that enhanced overall client satisfaction.
- Developed strong relationships with vendors to ensure timely deliveries and resolve any issues promptly.
- Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery.
Pro Fulfillment
Lowes Home Improvment
06.2021 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Cashier
Lowes Home Improvment
04.2021 - 06.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
Education
Associate of Applied Science - Applied Psychology
West Hills Community College
Firebaugh, CA06.2021
Skills
- Warehouse operations
- Inspection skills
- Picking and packing
- Stock organization
- Shipping coordination
- Shipping and receiving
- Dependable and reliable
Timeline
Fulfillment Lead
Lowes Home Improvment
03.2024 - Current
Pro Fulfillment
Lowes Home Improvment
06.2021 - 03.2024
Customer Service Cashier
Lowes Home Improvment
04.2021 - 06.2021
Associate of Applied Science - Applied Psychology
West Hills Community College
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