Gisel MunozCortez
San Jose,CA
Summary
With a proven track record at Kaiser Permanente, I excel in customer service and emergency situation response, demonstrating strong attention to detail and analytical thinking. Skilled in multitasking and problem-solving, I've significantly enhanced operational efficiency and patient satisfaction, embodying a confident approach to both routine and critical tasks.
Overview
8
8
years of professional experience
Work History
Pharmacy Clerk
Kaiser Permanente
03.2024 - Current
- Greeted customers at counter and provided excellent customer service.
- Verified patient information to correctly dispense medications.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Assisted customers in selecting over-the-counter medications and health care products.
Payroll Specialist
El Camino Health
03.2023 - Current
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Resolved payroll discrepancies quickly and successfully.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Completed payroll accurately and timely to meet employee expectations.
Communications Operator
Kaiser Permanente
11.2023 - 03.2024
- Followed established policies and procedures, established and maintained courteous, cooperative relations with the public, patients and other personnel.
- Promoted, ensured, and improved customer services to internal/external customers.
- Provided extraordinary customer relations and quality service.
- Received and routed incoming calls to appropriate stations.
- Paged medical center personnel.
- Responded to callers inquiries concerning patient condition and other requests for information.
- Announced appropriate and urgent messages. Served as central communications point for all in-house emergencies and documented events in logs or in on-line database.
Workers' Compensation Coordinator
El Camino Health
07.2016 - 03.2023
- Filled out Doctor's First Report.
- Released all necessary medical information and records to insurance adjusters.
- Arranged referrals, specialist and follow up appointments for all workers compensation patients.
- Collected and organized insurance information from employers and ensure promptly delivered to the billing department.
Education
Workers Compensation -
Mission College
Santa Clara, CATranslation & Interpretation -
Evergreen Valley College
San Jose, CAMedical Terminology -
Evergreen Valley College
San Jose, CASkills
- Strong attention to detail
- Telephone Etiquette
- Active Listening
- Customer Service
- Emergency Situation Response
- Analytical Thinking
- Organizational Skills
- Problem-solving abilities
- Multitasking Abilities
Timeline
Pharmacy Clerk
Kaiser Permanente
03.2024 - Current
Communications Operator
Kaiser Permanente
11.2023 - 03.2024
Payroll Specialist
El Camino Health
03.2023 - Current
Workers' Compensation Coordinator
El Camino Health
07.2016 - 03.2023
Workers Compensation -
Mission College
Translation & Interpretation -
Evergreen Valley College
Medical Terminology -
Evergreen Valley College
Similar Profiles
Marie A. StevensonMarie A. Stevenson
Patient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser PermanentePatient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente
Edith NagunaEdith Naguna
Special Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical GroupSpecial Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical Group
MICHAEL NAVAMICHAEL NAVA
Area Director at Kaiser Permanente – The Permanente Medical GroupArea Director at Kaiser Permanente – The Permanente Medical Group
Diana IovescuDiana Iovescu
Program Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical GroupProgram Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical Group
Brandon Zaragoza-UribeBrandon Zaragoza-Uribe
Journeyman Sheet Metal Worker at Paragon Mechanical Inc.Journeyman Sheet Metal Worker at Paragon Mechanical Inc.