Gisel Nolasquez-Merchan
Baytown,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Dynamic logistics professional with extensive experience at Tigerhawk Logistics, recognized for exceptional complaint resolution and bilingual communication skills. Proven track record in enhancing productivity and maintaining strong client relationships, while ensuring compliance in import/export operations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Tigerhawk Logistics
09.2024 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and backed up other customer service managers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Import and Export Coordinator/Purchasing Coordinator
SIP Industries
12.2023 - 09.2024
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
Operations Team Member/Senior Logistics Coordinator
Victory Transportation Systems Inc.
03.2023 - 12.2023
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Followed shipping and receiving procedures for goods and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Logistics Coordinator/ Logistics Support Clerk
Gulf Winds
04.2022 - 03.2023
- Tracked orders and notified customers of status or potential delays.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
Education
Bachelor of Arts - Corporate Communications
University of Houston- Downtown
Houston, TX12-2017
Skills
- Account updating
- Complaint resolution
- Scheduling
- Member account management
- Bilingual communication (Spanish and English)
Timeline
Customer Service Representative
Tigerhawk Logistics
09.2024 - Current
Import and Export Coordinator/Purchasing Coordinator
SIP Industries
12.2023 - 09.2024
Operations Team Member/Senior Logistics Coordinator
Victory Transportation Systems Inc.
03.2023 - 12.2023
Logistics Coordinator/ Logistics Support Clerk
Gulf Winds
04.2022 - 03.2023
Bachelor of Arts - Corporate Communications
University of Houston- Downtown
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