Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

GISEL REYES

Mebane,North Carolina

Summary

Knowledgeable Personal Banker with solid foundation in banking operations and customer service. Proven track record in facilitating seamless financial transactions and maintaining client relationships. Demonstrated ability in problem-solving and handling confidential information with utmost integrity.

Overview

18
18
years of professional experience

Work History

Associate Banker

JP Morgan Chase
08.2023 - Current
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
  • Assisted customers with setting up or closing accounts.
  • Educated customers on online banking and mobile banking applications.
  • Educated customers on features and benefits of banking products and services.
  • Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.

Personal Banker

Wells Fargo Bank
01.2015 - 06.2021
  • Worked with customers to identify their financial goals and find ways to reach them.
  • Opened and maintained deposit accounts, originated loan applications, and managed customer service. request while leveraging in depth product knowledge and expertise in credit/fraud issues.
  • Evaluated customer’s needs, presented viable solutions, and educated them about services and product available to them.
  • Focused on building long term relationships with customers through highest level of customer service.
  • Stay abreast of new types of loans, other services and products to better meet customer’s needs.

President's Office Assistant

Sports Endeavors Inc.
01.2009 - 08.2014
  • Solve escalated customer complaints regarding sales and service.
  • Delivered clerical support by handling range of routine and special requirements.
  • Collaborated with various departments to complete assigned tasks.
  • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Developed strong communication and organizational skills through working on group projects
  • Maintained and updated office records, both digital and physical.

Bilingual Customer Service Representative

Sports Endeavors Inc.
01.2007 - 12.2008
  • Managed over 50 customer calls per day.
  • Responded to customer calls and emails to answer questions about products and services and escalated customer complaints.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Met customer service objectives by providing superior customer service to Spanish-speaking customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed a deep understanding of customer service principles and customer service best practices.

Education

Durham Technical Community College
Durham, NC
2021

Skills

  • Experience using Microsoft Office, Word, Outlook and Excel
  • 13 years of customer service experience
  • Interpersonal skills
  • Customer Satisfaction
  • Financial Services
  • Client Interactions
  • Banking
  • Phone Inquiries
  • Branch operations
  • Teller experience

Languages

Spanish
Native or Bilingual

Timeline

Associate Banker

JP Morgan Chase
08.2023 - Current

Personal Banker

Wells Fargo Bank
01.2015 - 06.2021

President's Office Assistant

Sports Endeavors Inc.
01.2009 - 08.2014

Bilingual Customer Service Representative

Sports Endeavors Inc.
01.2007 - 12.2008

Durham Technical Community College

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GISEL REYES