Gisel Villalobos
Chaparral,New Mexico
Summary
Dynamic Administrative Specialist with proven expertise at El Paso County in optimizing workflows and implementing policies that enhance operational efficiency. Skilled in training and onboarding, I excel in customer service and event planning, ensuring seamless office operations and fostering a collaborative environment. Proficient in data management and file organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Specialist Intermeidiate
El Paso County
El Paso, Texas
12.2021 - Current
- Coordinated office operations to optimize interdepartmental workflow.
- Trained new staff on office procedures and administrative best practices.
- Implemented office policies to improve operational efficiency and workflow.
- Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
- Performed data entry tasks in an accurate and timely manner.
- Handled confidential documents in a secure manner while ensuring privacy regulations were met.
- Organized training, client meetings, team meetings and events.
- Provided assistance with onboarding new employees; ensured that all paperwork was completed properly and filed accurately.
- Processed incoming mail on a daily basis; sorted mail into appropriate categories for distribution or filing purposes.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
Staff Duty
Tatitlek Corporation Mayor Cell
El Paso Fort Bliss, TX
10.2015 - 12.2021
- Oversaw base camp operations while executing staff duty responsibilities, ensuring organized activities and adherence to protocols.
- Provided attentive customer service to soldiers, addressing needs and requests efficiently.
- Managed phone communications and maintained daily activity reports using DA Form 1594 to ensure accurate tracking of activities.
- Handled unclassified information securely, ensuring proper filing protocols were followed.
- Issued and logged keys using DA Form 5513, ensuring accurate tracking of all assignments.
- Validated billeting reports for baggage missions, managing current options and late arrivals.
- Coordinated processing of Red Cross messages with unit departments, facilitating timely communication for service members.
- Operated under supervision across four different departmental locations, adapting to diverse requirements.
Employee
United Freedom Associates
El Paso, TX
12.2013 - 11.2015
- Provided precise daily dietary requirements for soldiers, ensuring accurate portion measurements.
- Maintained strict adherence to portion control based on daily soldier counts.
- Exhibited professionalism and patience while supporting service members in various interactions.
- Provided support to service members with disabilities and temper disorders respectfully.
- Executed cleaning responsibilities while effectively multitasking within team environment.
- Handled heavy equipment carefully, following procedures consistently each day.
Work study
El Paso Community College
El Paso, TX
08.2011 - 12.2013
- Provided exceptional customer service in dean's office to support students and faculty.
- Scheduled meetings with chief associates, professors, and students to facilitate communication with dean.
- Managed daily work schedule by tracking appointments and incoming events.
- Organized important files and documents for quick and efficient retrieval.
- Answered and transferred calls while documenting urgent messages for timely follow-up.
- Typed professional memos and letters, ensuring clarity and professionalism.
- Developed and structured profiles for professors to enhance information accessibility.
- Maintained accurate financial records for each department using Excel.
Server
Denny’s Restaurant
El Paso, TX
09.2012 - 04.2013
- Delivered food accurately to customers based on specific orders and preferences.
- Inputted orders precisely, ensuring alignment between customer requests and kitchen operations.
- Provided tailored service by recognizing and respecting unique customer needs, enhancing satisfaction.
- Ensured clear communication and thorough documentation to enhance customer experience.
- Demonstrated patience and empathy while assisting individuals with disabilities, fostering an inclusive environment.
- Demonstrated understanding towards customers preferring independence without unnecessary assistance.
Education
Bachelor’s - Criminal Justice
University of Texas El Paso
500 W University Ave, El Paso, TX 7996805-2022
Associates of Arts - Education
El Paso Community College
El Paso, TX01-2014
Skills
- Administrative coordination
- Policy implementation
- Data input management
- File management system
- Training and onboarding
- Customer service
- Event planning
Other Experience
Vino Nuevo, Eight years of experience working as community service., Children ages three and four years old for ten years., Vino Nuevo, Volunteered for three years with children from 3rd grade to 5th grade., Fluent in Spanish and English.
Honors And Awards
- Graduated with Honors in Middle School
- Graduated with Honors in High School, Ranked #7
- Awards of National Honor Society
- Awards of Honors in Spanish
- Certificate of Great Customer Service with Troops and Ice Card filled out.
- Received Medallion by MSG for exceptional service.
- Received Certificate of Excellent Key Control Management
Languages
Spanish
Professional
Certification
Texas Notary
Timeline
Administrative Specialist Intermeidiate
El Paso County
12.2021 - Current
Staff Duty
Tatitlek Corporation Mayor Cell
10.2015 - 12.2021
Employee
United Freedom Associates
12.2013 - 11.2015
Server
Denny’s Restaurant
09.2012 - 04.2013
Work study
El Paso Community College
08.2011 - 12.2013
Bachelor’s - Criminal Justice
University of Texas El Paso
Associates of Arts - Education
El Paso Community College