Gisela A Leguizamon Villacob
Charlotte,US
Summary
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments. Professional who is both energetic and poised. Multi-tasking with a reputation for fostering a positive work environment and high-performing teams. Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Dedicated to learning, growing, and succeeding.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Marbach Inc
06.2023 - Current
- Provided assistance with orders/quotes processing to ensure timely fulfillment of customer requests.
- Resolved customer complaints efficiently, utilizing strong problem-solving skills to achieve positive outcomes.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls/emails promptly to avoid on-hold wait times.
- Invoiced orders to avoid delay in the payments.
- Collaborated with the shipping departments to streamline processes and enhance overall customer experience.
Onsite Manager
Insignia Staffing
04.2021 - 10.2022
- Shared best practices with on-site and external personnel to align efforts and goals.
- Opened and closed locations and monitored shift changes to maintain successful operations strategies and maximize business success.
- Entered data into the Microsoft, Excel, Power Point systems, enforcing strict security measures to protect financial and personal data.
- Was in charge of maintaining store equipment such as computers, printers, and fax machines.
- Used my supervising expertise, customer service skills, and analytical nature to resolve employees concerns and promote loyalty.
- Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
- Improved staffing during peak periods by creating employee schedules and monitoring call-outs.
- Conduct Interviews, answer calls, make appointments, make payroll and proceed with the employees payment.
- HR only with the employees of the factory lines.
Recruiter Assistant
Boardwalk Staffing
10.2020 - 04.2021
- Scheduled applicant interviews and new hire onboarding with all departments.
- Handled employment verification and other routine employee requests.
- Provided friendly assistance to new hires throughout the interviewing and hiring process.
- Answered and directed 5 outbound and inbound phone calls on a daily basis.
- Used Microsoft Office Suite to create monthly, weekly, and daily logs.
- Was in charge of maintaining and organizing electronic files for applicants, which included feedback from the interview process.
- Filing paperwork, delivering mail, sorting mail, office cleaning, and bookkeeping were among the administrative tasks I performed.
Front Desk Guest Agent
DoubleTree by Hilton Hotel Charlotte Airport
09.2019 - 10.2020
- Immediately notified housekeeping and the maintenance department about guest room issues.
- Explained details about the property, including restaurants, pool area, spa, and fitness center to acclimate patrons to the resort environment.
- Updated customer accounts with additional room charges, such as minibar usage and room service charges.
- Kept track of accounts and ran daily reports to double-check totals.
- Collaborated team members to handle guest needs from check-in to check-out.
- Ensured transaction security by comparing payment cards to identification.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel.
Hostess/Bartender
Chima Steakhouse
01.2018 - 05.2019
- Helped customers with take-out orders.
- Answered an average of several calls per day, responding to customer inquiries, resolving problems.
- Kept a close eye on customers so that I could quickly spot guests who were leaving and clear tables for future customers.
- Double-checked the data's accuracy and integrity.
- Ensured exceptional guest experiences through attentive service.
Valet Parking Attendant
BMW/LEXUS
08.2016 - 03.2017
- Parked and retrieved vehicles in accordance with customer requirements.
- Kept facilities clean, neat, and organized at all times to give areas a professional and fresh appearance.
- Inspected vehicles prior to parking and during retrieval to detect damage.
- Moved cars around the parking lot to save space.
Education
High School -
Union Sindical Obrera
Barrancabermeja, Santander01.2012
Office Management - Some college (No degree) - undefined
Central Piedmont Community College
Charlotte, NCSkills
- Organization
- Supervision
- Customer service
- MS, Excel, Power Point Office
- Data collection and analysis
- Team management
- Cash Handling
- Detail Oriented
- Bilingual English - Spanish
- Team collaboration
- Complaint handling
- Computer skills
- Data entry
Timeline
Customer Service Associate
Marbach Inc
06.2023 - Current
Onsite Manager
Insignia Staffing
04.2021 - 10.2022
Recruiter Assistant
Boardwalk Staffing
10.2020 - 04.2021
Front Desk Guest Agent
DoubleTree by Hilton Hotel Charlotte Airport
09.2019 - 10.2020
Hostess/Bartender
Chima Steakhouse
01.2018 - 05.2019
Valet Parking Attendant
BMW/LEXUS
08.2016 - 03.2017
Office Management - Some college (No degree) - undefined
Central Piedmont Community College
High School -
Union Sindical Obrera