Gisela Alvarez
Royal Oaks,CA
Summary
Motivated and detail-oriented Property Manager with experience in affordable housing, compliance, resident relations, and daily site operations. Seeking to contribute strong leadership, organizational skills, and knowledge of HUD, TCAC, and Section 8 regulations to a team-focused housing community.
Overview
11
11
years of professional experience
Work History
PROPERTY MANAGER
The John Stewart Compnay
San Jose, California
09.2025 - Current
- Coordinated maintenance requests and ensured timely resolution of issues.
- Managed property operations and tenant relations for multiple residential communities.
- Oversaw leasing processes, including tenant screening and lease agreements.
- Developed budgets and monitored expenses for property maintenance and improvements.
- Implemented safety protocols and ensured compliance with local regulations.
- Conducted regular property inspections to maintain quality standards.
- Fostered positive relationships with residents through community engagement initiatives.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
DIRECTOR OF INSTRUCTION
Jim Booth Swim School
Watsonville, California
04.2015 - 02.2025
- Oversaw swim instruction programs, ensuring high-quality training and safety standards.
- Developed and implemented curriculum for all skill levels, from beginners to advanced swimmers.
- Recruited, trained, and supervised a team of swim instructors, fostering professional development.
- Managed class scheduling, student enrollment, and instructor assignments to optimize efficiency.
- Ensured compliance with safety regulations, including lifeguard certification and emergency protocols.
- Provided customer service by addressing parent concerns and enhancing student progress.
- Organized swim evaluations, special events, and competitions to engage students and improve retention.
- Maintained facility standards and collaborated with management to improve operations.
PROPERTY MANAGER
Thomas Safran & Associates
Santa Ana, California
10.2022 - 12.2023
- Oversaw a 199-unit Section 8/Tax Credit property undergoing rehabilitation, ensuring project deadlines were met.
- Managed a newly formed team, including four maintenance staff, an assistant manager, and a compliance specialist.
- Developed innovative solutions and analyzed complex situations to improve efficiency and compliance.
- Built trust and rapport with tenants, staff, and ownership through transparent communication and integrity-driven leadership.
- Supervised and maintained critical mechanical systems, including boilers, emergency generators, solar panels, fire panels, elevators, fire pumps, and HVAC units.
- Prepared detailed reports and coordinated staff efforts to achieve superior ratings in Real Estate Assessment Center (REAC) inspections, city inspections, CTCAC audits, and MOR audits.
PROPERTY MANAGER
The John Stewart Company
Anaheim, California
07.2021 - 10.2022
- Promoted from overseeing a 70-unit Permanent Supportive Housing complex to managing a 186-unit property.
- Lead, motivate, and coach a team of 5 onsite staff to ensure efficient operations.
- Conduct regular meetings with Supportive Services to monitor tenant status and proactively address concerns.
- Collaborate with local law enforcement to maintain safety and report illegal activity or security threats.
- Perform apartment inspections, documenting housekeeping concerns, maintenance needs, and code compliance issues.
- Prepare and analyze reports to track property trends and performance.
- Develop and manage the annual operating budget to optimize financial performance.
- Respond promptly to after-hours emergencies, ensuring tenant safety and property security.
ASSISTANT PROPERTY MANAGER & RESIDENT SERVICES
Mercy Housing
Santa Cruz, California
04.2019 - 07.2021
- Managed two multi-family apartment complexes, overseeing a total of 103 units.
- Investigated tenant complaints, disturbances, and lease violations, ensuring resolution per management policies.
- Coordinated with tenants to obtain required documentation and signatures for certifications and verification forms.
- Reviewed and approved tenant correspondence, ensuring compliance with regulations and policies.
- Scheduled and conducted property inspections, coordinating with maintenance for necessary repairs and tenant notifications.
- Worked with attorneys to process lease non-renewals, evictions, and orders of non-compliance, providing accurate documentation.
Education
MASTERS - HEALTHCARE ADMINISTRATION
Grand Canyon University
Phoenix, Arizona12-2026
ASSOCIATE IN SCIENCE - HEALTH SCIENCE
Cabrillo College
Aptos, California05-2025
BACHELOR OF SCIENCE - CRIMINOLOGY, EMPHASIS IN VICTIMOLOGY
California State University, Fresno
Fresno, California05-2019
ASSOCIATE IN ARTS - LIBERAL ARTS
Cabrillo College
Aptos, CA05-2017
ASSOCIATE IN SCIENCE - CRIMINAL JUSTICE
Cabrillo College
Aptos, CA05-2017
Skills
- Detail-oriented approach
- Collaborative team management
- Compliance & Regulations
- Effective problem resolution
- Safety Standards
- Communication
- Organization & Time Management
- Inventory Management
- Ability to Follow Procedures
- Record Keeping and Documentation
- Adaptability & Willingness to Learn
References
References available upon request.
Timeline
PROPERTY MANAGER
The John Stewart Compnay
09.2025 - Current
PROPERTY MANAGER
Thomas Safran & Associates
10.2022 - 12.2023
PROPERTY MANAGER
The John Stewart Company
07.2021 - 10.2022
ASSISTANT PROPERTY MANAGER & RESIDENT SERVICES
Mercy Housing
04.2019 - 07.2021
DIRECTOR OF INSTRUCTION
Jim Booth Swim School
04.2015 - 02.2025
MASTERS - HEALTHCARE ADMINISTRATION
Grand Canyon University
ASSOCIATE IN SCIENCE - HEALTH SCIENCE
Cabrillo College
BACHELOR OF SCIENCE - CRIMINOLOGY, EMPHASIS IN VICTIMOLOGY
California State University, Fresno
ASSOCIATE IN ARTS - LIBERAL ARTS
Cabrillo College
ASSOCIATE IN SCIENCE - CRIMINAL JUSTICE
Cabrillo College