Gisela Anderson
USA
Summary
Senior Account Manager with over 9 years of experience in cultivating strategic client relationships and enhancing operational efficiency. Demonstrates expertise in client relationship management, strategic planning, and data analytics, consistently driving revenue growth and exceeding targets. Passionate about leveraging innovative solutions to foster business expansion and achieve long-term success.
Overview
9
9
years of professional experience
Work History
Senior Account Manager
Echo Data
New Castle, DE
11.2022 - Current
- Cultivate lasting client relations, boosting satisfaction and retention.
- Lead account management, ensuring timely solution delivery on B2B and B2C service levels.
- Identify growth avenues, and cost reduction on transportation services.
- Forecast sales, track key performance metrics for strategic labor and volume planning.
- Serve as key client liaison, resolving issues efficiently.
- Coordinated with cross-functional teams to ensure seamless implementation of solutions, improving client satisfaction and project delivery timelines.
- Identified and executed upsell opportunities, driving noticeable results in revenue growth while addressing evolving client needs.
- Led team to enhance collaboration, improving operational efficiency.
- Implemented cost-effective resource management, reducing expenses while maintaining quality.
- Managed budgets, ensuring projects remained within financial constraints.
- Developed strategic operational practices, created and revised SOP's, SLA's.
- Fostered a culture of accountability, resulting in increased team productivity.
- Analyzed performance metrics to identify improvement areas, driving substantial improvements in workflow and productivity.
- Developed and executed a comprehensive training program, for 3PL contractors.
- Led strategic planning, boosting operational efficiency and customer satisfaction.
- Resolved customer issues swiftly, enhancing service quality and client retention.
- Aligned operational goals with business objectives through senior management collaboration across multiple sites throughout PA,NJ MD.
- Monitored industry trends, ensuring competitive advantage and informed decision-making competing with current market trends.
- Analyzed performance metrics to identify areas for improvement, implementing targeted strategies that resulted in marked progress in operational KPIs.
- Developed and integrated new inventory management systems, reducing stock discrepancies and improving overall accuracy in order fulfillment.
- Coordinated efforts across departments to align operational strategies with corporate goals, fostering a culture of shared responsibility and accountability.
- Spearheaded process optimization initiatives, leading to substantial improvements in operational efficiency and a noticeable reduction in cost.
Senior Operations Manager
American Expediting
Folcroft, PA
01.2020 - 11.2022
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Provided guidance, support, and mentorship to junior team members.
- Organized regular meetings with department heads to review ongoing projects and discuss new initiatives.
- Negotiated contracts with suppliers and vendors to secure favorable terms.
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
- Created reports on key performance indicators to track progress against objectives.
- Maintained up-to-date knowledge of industry trends and best practices related to operations management.
- Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
Senior Operations Manager
XPO Logistics
Philadelphia, PA
01.2016 - 12.2020
- Analyzed data to identify trends in production output, customer satisfaction levels and labor costs.
- Ensured compliance with safety regulations and company policies and procedures.
- Created reports on key performance indicators to track progress against objectives.
- Implemented cost reduction measures without compromising quality standards.
- Ensured compliance with company policies and industry regulations.
- Collaborated with cross-functional teams to develop process improvements that increased productivity.
- Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
Education
BACHELOR'S DEGREE - Supply Chain and Operations Management
Western Governors University
Salt Lake, UT11.2024
Skills
- Process Optimization
- Client Relationship Management
- Revenue Growth
- Financial Acumen
- Data Analytics
- Reporting
- Team Leadership
- Contract Negotiation
- Strategic Planning
- Operational Improvement
- Negotiation Skills
- Inventory management
- Logistics coordination
- Data analysis
- Billingual
Websites
Languages
Spanish, Native
Timeline
Senior Account Manager
Echo Data
11.2022 - Current
Senior Operations Manager
American Expediting
01.2020 - 11.2022
Senior Operations Manager
XPO Logistics
01.2016 - 12.2020
BACHELOR'S DEGREE - Supply Chain and Operations Management
Western Governors University
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