Gisela Fernandez
Avondale
Summary
Highly skilled and experienced Customer Service professional with a solid track record of providing exceptional support and assistance to customers. Proficient in handling various customer inquiries, resolving issues effectively, and enhancing overall customer satisfaction. Strong communication skills, problem-solving abilities, and a customer-centric approach to delivering top-notch service. Adept at multitasking, remaining calm under pressure, and consistently meeting or exceeding customer service goals. Looking to bring my expertise to a dynamic team where I can continue to contribute to positive customer experiences and drive business success.
Overview
19
19
years of professional experience
Work History
Store Associate
Target
10.2024 - 04.2025
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Owner
El Pescadito Fish Taco
03.2022 - 12.2023
- I took care of setting up, cleaning up, cooking, customer service, cashier, and marketing.
Secretary
J&G Masonry LLC
02.2020 - 01.2022
- I took care of receiving calls, translating documents, assisting as an interpreter, and ran errands.
Front Office Secretary
Edinger Dental
05.2006 - 02.2009
- I was responsible for phone calls, greeting patients, files, scheduling appointments, billing, and selling treatments.
Education
Highschool Diploma -
Universidad Autonoma Del Pacifico
06.1996
Skills
- Interactive
- Great listening skills
- Good at connecting with other people
- 10 years experienced in customer service
- Ready to learn new things
- Fast learner
- Great attitude
Languages
English
Spanish
Timeline
Store Associate
Target
10.2024 - 04.2025
Owner
El Pescadito Fish Taco
03.2022 - 12.2023
Secretary
J&G Masonry LLC
02.2020 - 01.2022
Front Office Secretary
Edinger Dental
05.2006 - 02.2009
Highschool Diploma -
Universidad Autonoma Del Pacifico
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