Gisela Galicia
Manassas,VA
Summary
Driven and adaptable professional with proven multitasking abilities and a strong customer service background from roles at Krispy Kreme Donuts and McDonald's. Excelled in fast-paced environments, enhancing team collaboration and customer satisfaction. Skilled in verbal communication and problem-solving, consistently meeting high-quality standards and contributing to increased sales through effective upselling.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Krispy Kreme
Krispy Kreme Donuts
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Crew Member
McDonald's
07.2022 - 02.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
Diploma -
Osbourn High School
Manassas, VA05.2034
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Verbal Communication
Certification
Emergency Telecommunications, FEMA
Timeline
Krispy Kreme
Krispy Kreme Donuts
05.2024 - Current
Crew Member
McDonald's
07.2022 - 02.2024
Diploma -
Osbourn High School
Emergency Telecommunications, FEMA
Similar Profiles
McKaden DenningMcKaden Denning
Supervisor at Krispy Kreme DonutsSupervisor at Krispy Kreme Donuts
Karyssa PeteKaryssa Pete
Sales Associate at Krispy Kreme DonutsSales Associate at Krispy Kreme Donuts
Anita Garcia LouisAnita Garcia Louis
Doughnut Specialist at Krispy Kreme DonutsDoughnut Specialist at Krispy Kreme Donuts