Summary
Overview
Work History
Education
Skills
Languages
Timeline
StoreManager

Gisela Garza

Pharr,TX

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

11
11
years of professional experience

Work History

Store Manager

Pandora Jewelry
09.2020 - Current
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Conducted training sessions
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed a staff of 20 employees
  • Demonstrated excellent people skills in both client and employee relationships
  • Trained, developed, and managed store employees
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Assistant Store Manager

Pandora Jewelry
03.2017 - 09.2020
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Handles all employee scheduling
  • Enforces company policies and procedures
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Sales Associate

Pandora
03.2014 - 03.2017
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.

Education

Accounting

Universidad Mexico Americana Del Norte
Reynosa, Tamaulipas
12-2010

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Team leadership and coaching
  • Friendly and positive

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Store Manager

Pandora Jewelry
09.2020 - Current

Assistant Store Manager

Pandora Jewelry
03.2017 - 09.2020

Sales Associate

Pandora
03.2014 - 03.2017

Accounting

Universidad Mexico Americana Del Norte

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Gisela Garza