Gisela Guerra
Sanger,CA
Summary
Dependable sales associate successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
Work History
Server, Customer Service and Cashier
Legendary
08.2021 - 06.2024
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Increased sales of promotional items by informing customers about current offers.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Supported needs of 3,000- person wait staff who attended to specific needs of countless customers daily for services with social relevancy and intentionality.
Server, Customer Service and Cashier
Sonic
10.2019 - 03.2020
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Described product and service details to customers to provide information on benefits and advantages.
- Increased customer loyalty through personalized interactions, building rapport with clients.
- Conducted thorough research to resolve complex client issues, exceeding expectations for problem-solving capabilities.
Cashier, Sale Manager and Customer Service
Classy and Fabulous Boutique
10.2016 - 02.2019
- Trained and mentored over 5 sales associates by focusing on sales techniques and customer serve
- Conducted daily inventory checks, assisting in the identification and prevention of stock and discrepant
- Operated a point of sales system with a 100% accuracy rate, ensuring that 300+ transactions weekly were processed efficiently and sect
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Described product and service details to customers to provide information on benefits and advantages.
- Increased customer loyalty through personalized interactions, building rapport with clients.
- Attended industry events and conventions to expand sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Used accounting software to issue tax returns and prepare consolidated reports.
- Collected and reported monthly expense variances and explanations.
Education
GED -
Sanger High
Sanger, California06-2022
Skills
- Organizational skills
- Communication skills
- Analytics
- Decision making
- Loyalty
- Open minded
- Driven
- Hard Worker
- Guest Engagement
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Memory retention
- Professional Appearance
Volunteering at Young Lives
I help in a nonprofit organization and be there for young parents that maintains a sense of community and a safe space for families to come together and also get help where ever needed such as diapers, children's clothes and etc.
Languages
Spanish
Professional Working
Timeline
Server, Customer Service and Cashier
Legendary
08.2021 - 06.2024
Server, Customer Service and Cashier
Sonic
10.2019 - 03.2020
Cashier, Sale Manager and Customer Service
Classy and Fabulous Boutique
10.2016 - 02.2019
GED -
Sanger High
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