Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gisela Linares-Villa

Las Vegas,NV

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Lead Hostess

Carbone, Aria Resort & Casino
12.2019 - Current
  • Coordinate the flow of the dining room and regularly communicate with other managers about when the tables need to be returned for the next reservation to ensure that customer have a positive experience on arrival
  • Managed high traffic volume and reservations across 300-500 seat dining rooms in large-scale restaurants
  • Coordinated reservations, organized server sections, and maintained efficient customer flow to make the guest experience as pleasant as possible
  • Scheduled reservations to provide each guest with unforgettable memories.

Internship Student

Intermountain Healthcare
06.2023 - 08.2023
  • Achieved completion of a CICE learning course, this course is designed to provide caregivers with an opportunity to learn and practice the basic elements of Continuous Improvement (CI) and Intermountain Operating Models (IOM).
  • Assisting multiple practice managers to complete their continuous improvement projects and return to green practices with the Continuous Improvement Team.
  • Participated in shadowing training with referral, revenue cycle, IT, outpatient care management, and supply chain departments in order to gain an understanding of the roles and responsibilities of each department.
  • Reported back to instructor on day-to-day tasks and responsibilities.
  • Providing clerical support to the office, including handling routine requests and special requests.

Benefits and Eligibility Specialist

Las Vegas Pain Institute
10.2021 - 08.2022
  • Accurately obtain the benefits of patient insurance for in-network and out-of-network services for proper verification and avoid financial burden for patients
  • Inform patients of any insurance changes they should be aware of to inform patients about their coverage and financial obligations so that they confidently go ahead with the treatments they need
  • Ensure that patients are eligible for benefits the day before and on the day of their appointment to facilitate their experience
  • Assure that departmental operations are in compliance with HIPAA regulations.

Host person, Otoro

The Mirage
10.2014 - 12.2019
  • Created a warm and welcoming atmosphere for guests as they enter the restaurant to ensure they feel welcomed, cared for, and valued
  • Verified and ensured tables are ready for seating guests with the proper number of settings to facilitate a pleasant guest experience
  • Inspected menus for cleanliness and assisted servers when necessary to provide the best clean restaurant experiences possible
  • Assisted guests by making reservations, answering the phone, and handling any requests that they have.

Education

Bachelor of Science - Healthcare Administration

University of Nevada

Skills

  • Professional Phone Etiquette
  • Guest Service Management
  • Guest Recovery
  • Networking
  • Data Entry
  • Eligibility Requirements
  • Administrative Support

Timeline

Internship Student

Intermountain Healthcare
06.2023 - 08.2023

Benefits and Eligibility Specialist

Las Vegas Pain Institute
10.2021 - 08.2022

Lead Hostess

Carbone, Aria Resort & Casino
12.2019 - Current

Host person, Otoro

The Mirage
10.2014 - 12.2019

Bachelor of Science - Healthcare Administration

University of Nevada

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Gisela Linares-Villa