Gisela Macias
365 Cedar Run St,Bowling Green,KY
Summary
Proactive Fulfillment Expert and Merchandise Associate with extensive experience in sales and warehouse operations. Demonstrates proficiency in inventory management, customer service, and quality control, consistently exceeding performance metrics. Adept at training new hires and maintaining a clean, organized sales floor to enhance customer satisfaction. Dependable Fulfillment Associate successful at meeting challenging productivity objectives. Well-organized and comfortable lifting up to 50 pounds. Knowledgeable about shipping, receiving and tracking procedures and skilled in operating forklifts, pallet jacks and scanners. Skilled Picker Packer operating on feet for extended periods to manage large number of packages every shift. Well-organized, reliable and hardworking with solid record of exceptional productivity. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.
Overview
12
12
years of professional experience
Work History
Fulfillment Expert
Saks OFF 5TH
White Plains, NY
12.2015 - 07.2024
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
Merchandise Associate
Saks OFF 5TH
White Plains, NY
09.2015 - 07.2024
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Used pallet jacks to move and position merchandise.
- Rotated manufacturer products.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Organized store merchandise racks by size, style, and color.
Sales Associate
Kohl's
Port Chester, NY
04.2012 - 06.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
GED -
Boces
Valhalla, NY06.2015
Skills
- Packing expertise
- Logistics Planning
- Shipping coordination
- Warehouse Operations
- Loading and unloading
- Quality Control
- Shipping and receiving
- Forklift Operation
- Stock replenishment
- Warehouse Safety
- Quick Learner
- Customer Service
- Time Management
- Attention to Detail
- Order Filling
- Order Fulfillment
- Organization and Categorization
- Dependable and reliable
- Heavy Lifting
- Merchandise Stocking
- Product restocking
- Inventory Audits
- Relationship Building
- Excellent Communication
- Inventory Tracking
- Stocking
- Retail Merchandising
- Product pricing
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Fulfillment Expert
Saks OFF 5TH
12.2015 - 07.2024
Merchandise Associate
Saks OFF 5TH
09.2015 - 07.2024
Sales Associate
Kohl's
04.2012 - 06.2014
GED -
Boces