Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Gisela Mancha

Conroe,USA

Summary

Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player who can adapt to changing needs and consistently deliver results through efficient and empathetic service. Known for reliability and a proactive approach to achieving customer and organizational goals.

Overview

12
12
years of professional experience

Work History

Material Handler

McKesson
11.2022 - 01.2025
  • Executed efficient package handling procedures to ensure timely and accurate delivery of goods
  • Performed rigorous quality control inspections to uphold product standards and enhance customer satisfaction
  • Monitored safety compliance protocols to maintain a secure working environment for all employees
  • Managed inventory levels effectively to optimize stock availability and reduce operational costs
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.

Package Handler

UPS
06.2022 - 10.2022
  • Executed efficient load and unload operations, ensuring timely processing of shipments.
  • Sorting packages accurately to optimize workflow and streamline logistics processes.
  • Implemented effective time management strategies to enhance productivity and meet deadlines
  • Scanned shipments accurately, maintaining meticulous records for inventory control.
  • Maintained safety standards consistently, promoting a safe working environment for all team members

Administrative Assistant, PEIMS, SPED Assistant, ESL Assistant, Campus Registrar, Attendance Clerk

STEP Charter School
11.2017 - 03.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Provided one-on-one assistance for students with various disabilities, fostering an inclusive learning environment.
  • Enhanced ESL students'' language proficiency by implementing engaging and interactive lesson plans.
  • Offered after-school tutoring sessions, enabling struggling learners to catch up on coursework and improve their language skills.
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Aided school administration during emergency drills or actual events by providing accurate attendance information of students and ensuring their safety.
  • Maintained accurate records of all absences, truancy issues, and disciplinary actions.
  • Enhanced record accuracy by diligently tracking student attendance and updating data in the system.
  • Demonstrated strong attention to detail when verifying and inputting student data, resulting in a reliable reporting system for school administrators.

Personal Banker, Assistant Branch Manager

First National Bank Texas
11.2012 - 11.2017
  • Enhanced client experience by actively listening to concerns and promptly addressing issues.
  • Monitored high-risk transactions, applying due diligence measures to prevent fraud or money laundering activities.
  • Resolved complex customer inquiries, maintaining professionalism and delivering swift solutions.
  • Streamlined loan application processes for smoother client experiences and faster approvals.
  • Maintained up-to-date knowledge of industry trends and regulatory changes to provide accurate advice to clients.
  • Conducted regular audits of cash drawers, promoting accuracy and compliance within the branch operations.
  • Identified cross-selling opportunities by analyzing customer needs and offering suitable financial products.
  • Exceeded personal sales goals through proactive outreach and relationship-building techniques.

Education

High School Diploma -

Willis High School
Willis, TX
05-2012

Skills

  • Customer Services

  • Microsoft Office: Word, PowerPoint, Outlook, Excel

  • Google: Google Classroom Admin, Docs, Sheets, Forms, Voice

  • Experience using Texas Records Exchange System

  • Ascender (PEIMS Program)

  • SchoolMint (Registration Program)

  • Computer and printer troubleshooting

  • Material handling

  • Loading and unloading

  • Order picking

  • Attention to detail

  • Positive attitude

LANGUAGES

English — Fluent
Spanish — Fluent

Timeline

Material Handler

McKesson
11.2022 - 01.2025

Package Handler

UPS
06.2022 - 10.2022

Administrative Assistant, PEIMS, SPED Assistant, ESL Assistant, Campus Registrar, Attendance Clerk

STEP Charter School
11.2017 - 03.2022

Personal Banker, Assistant Branch Manager

First National Bank Texas
11.2012 - 11.2017

High School Diploma -

Willis High School

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Gisela Mancha