Gisela Moreno
Keizer,OR
Summary
Diligent Program Specialist with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Overview
2
2
years of professional experience
Work History
Program Specialist
Mid-Willamette Valley Cummiunity Action Agency
Salem , OR
2021.09 - Current
- Explained program offerings and requirements to participants and answered related questions.
- Schedules and conducts client intake appointments both in the Office and in the field , as necessary
- Creates invoices for payment in accordance with agency procedures
- Schedules and conducts client intake appointments both in the Office and in the field , as necessary
- Maintained confidential client documentation to prevent data compromise and comply with HIPAA regulations.
- Maintain workflow by generating reports and effectively communicant with supervisors. Performs back up duties to Office Manager as requested.
- Built and maintained strong relationships with Clients by successfully resolving issues and responding promptly to phone and email inquiries.
- Compile with federal requirements related to client data, record keeping, and reports
- Create digital and physical copies os job files
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained business records by updating customer information.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Education
High School Diploma -
CommunityPreparatoria #7
Guadalajara Jalisco Mexico1995-07
Microsoft Excel And Word
Chemeketa Community College
Salem, OR2015-06
OLCC
State of Oregon
Salem, Or2017-06
Lottery Machine Management
State Of Oregon
Salem, OR2010-01
Skills
- Client relations
- Calm under Pressure
- Staff supervision
- Eligibility Determination
- Invoice Processing
- Prioritizing Work
- File Maintenance
- Data Entry
- Positive Attitude
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Program Specialist
Mid-Willamette Valley Cummiunity Action Agency
2021.09 - Current
High School Diploma -
CommunityPreparatoria #7
Microsoft Excel And Word
Chemeketa Community College
OLCC
State of Oregon
Lottery Machine Management
State Of Oregon
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