Gisela Rom
Gainesville,Georgia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Wearhouse Associate
Carter's Distribution Center
08.2021 - 03.2024
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
Customer Service Representative
Bed Bath & Beyond
03.2016 - 10.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Answered constant flow of customer calls with minimal wait times.
Forklift Operator
Bed Bath & Beyond
03.2014 - 07.2017
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
Receptionist
Servicios Zuniga
03.2011 - 02.2014
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Reduced incoming call response time by implementing an effective call routing system.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
Education
GED -
Johnson High School
Gainesville, GA05.2009
Skills
- Forklift Operation
- OSHA Compliance
- Product Inspection
- Shipment Processing
- Forklift Operator Certification
- Scheduling
- Bookkeeping
- Office Management
- Data Entry
- Organization skills
- Spreadsheet tracking
- Telephone skills
- Office equipment operations
Timeline
Wearhouse Associate
Carter's Distribution Center
08.2021 - 03.2024
Customer Service Representative
Bed Bath & Beyond
03.2016 - 10.2020
Forklift Operator
Bed Bath & Beyond
03.2014 - 07.2017
Receptionist
Servicios Zuniga
03.2011 - 02.2014
GED -
Johnson High School
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