Gisela Tello
Spring Valley,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Proficient in QuickBooks and adept at managing schedules, I enhance office efficiency while maintaining confidentiality. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
O&G Remodeling
San Diego, CA
05.2024 - Current
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Responded to inquiries from callers seeking information.
Office Manager's Assistant
JC Restoration and Remediation
National City, CA
05.2016 - 10.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
Office Manager
Silverstone Flood and Restoration
Lemon Grove, CA
11.2013 - 05.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Bachelor of Science - Accounting
San Diego State University
San Diego, CA05-2012
Associate of Arts - Business Administration
Grossmont College
El Cajon, CA05-2009
High School Diploma -
Mount Miguel High School
Spring Valley, CA06-2005
Skills
- QuickBooks proficiency
- Microsoft office
- Payroll and accounts payable and receivable
- Billing and invoicing
- Data entry
- Accounting support
- Verbal communication
- Multi-line phone systems
- Business administration
- Schedule management
- File organization
- Bilingual fluency
Certification
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Office Administrative Assistant
O&G Remodeling
05.2024 - Current
Office Manager's Assistant
JC Restoration and Remediation
05.2016 - 10.2022
Office Manager
Silverstone Flood and Restoration
11.2013 - 05.2016
Bachelor of Science - Accounting
San Diego State University
Associate of Arts - Business Administration
Grossmont College
High School Diploma -
Mount Miguel High School