Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gisela Villa

Oak Lawn,IL

Summary

Energetic sales associate with excellent Spanish skills and an ongoing commitment to improving English. Highly motivated and responsible with a strong work ethic. Ready to use my bilingual abilities to enhance customer service and boost sales in a retail environment.

Overview

5
5
years of professional experience

Work History

Sales Manager

IM Couture
08.2014 - 03.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Diligently administered and collected sales data, ensuring its accuracy and timely delivery to the accounting department for financial analysis and reporting.
  • Responsible for personally selecting and procuring the clothing inventory for our store, ensuring a diverse and attractive range of products for our customers.

Education

BBA - Tourism Business Administration

Universidad Veracruz
Guadalajara, Mexico
08.1991

Skills

  • Vendor Management
  • Performance Management
  • Order Management
  • Inventory Control
  • Product Sales
  • Payment Processing
  • Point of Sale Operation
  • Time Management
  • Merchandising Knowledge
  • Product Promotions
  • Money Handling
  • Customer Service
  • Problem-Solving Skills
  • Multi-Tasking Strength
  • Cash Register Operation

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Sales Manager

IM Couture
08.2014 - 03.2019

BBA - Tourism Business Administration

Universidad Veracruz

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Gisela Villa