Gisela Vivanco Dector
Anaheim,CA
Summary
Proven Medical Technician with a track record of excellence in patient care and medical office administration at Traumatic Brain Diagnostics. Demonstrates exceptional adaptability and teamwork. Skilled in Microsoft Excel and adept at managing sensitive information, embodying a positive, coachable attitude that drives success. Hardworking and passionate job seeker with strong organizational skills eager to secure any position assigned to me. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Technician
Traumatic Brain Diagnostics
04.2022 - Current
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Extensive calls with insurance companies and patients
- Read, sort, respond to all incoming emails and faxes
- Managed and schedule all patients visits
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
Intake Specialist
SCIW
02.2019 - 04.2022
- Managed Intake Department
- Delegate incoming intakes to my team
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Review AME's, PQME's and Medical Records
- Respond accordingly to all incoming emails
- Send out medication as recommended by PTP
File Clerk/Data Entry
Deustche Bank
02.2017 - 07.2019
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.
- Restored old files and archived completed files for future reference.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Organized physical storage spaces for optimal use, maximizing available room for new document additions.
- Compiled, sorted and filed high volume of documents.
- Created and printed labels for well-organized filing.
Education
Early Childhood Education
Santa Ana College
Santa Ana, CAHigh School Diploma -
Katella High School
Anaheim, CA06.2012
Skills
- Direct Patient Care
- Patient interaction
- Staff Management
- Medical office administration
- Microsoft/ Excel
- Administrative Experience
- Multitasker
- Teamwork
- Adaptability
- Positive attitude
- Coachable
Accomplishments
- Achieved Medical Assistant Back Office by completing 1 year of vocational courses with accuracy and efficiency.
- Received a certificate to be a certified Preschool Teacher Assistant
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- Montessori Teacher Certification
- Early Childhood Education Credential (ECE) - CA Department of Education or equivalent accrediting body.
Languages
Spanish
Professional Working
Timeline
Medical Technician
Traumatic Brain Diagnostics
04.2022 - Current
Intake Specialist
SCIW
02.2019 - 04.2022
File Clerk/Data Entry
Deustche Bank
02.2017 - 07.2019
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- Montessori Teacher Certification
- Early Childhood Education Credential (ECE) - CA Department of Education or equivalent accrediting body.
Early Childhood Education
Santa Ana College
High School Diploma -
Katella High School
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