Giselda Avila
Alton
Summary
I seek challenging opportunities where I can fully use my skills for the success of the organization. I want to succeed in a simulating and challenging environment that will provide me with Career Advancement Opportunities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Expert
T-Mobile
01.2018 - Current
- Provide exceptional customer service to ensure we retain loyal customers
- Meet Daily and monthly goals
- Assisted company administrators with accessing and viewing available reports.
- Deployed meticulous organization skills by assisting in coordination of client deliverables.
- Sharpened skills by obtaining required continuing education credits and attending training to keep updated on legislative and industry changes.
- Demonstrated exceptional problem-solving abilities to quickly and effectively resolve account-related issues, leading to increased client satisfaction levels.
- Assisted in the development of training materials for new Account Experts, sharing best practices and industry knowledge.
Assistant manager
Smile & Shine PLLC.
01.2016 - 01.2018
- Daily customer interaction
- Marketing and working on office growth
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Store operations Associate
T-mobile USA
01.2014 - 01.2016
- Ship/ Receive inventory
- Work with Loss prevention to reduce Revenue loss
- Meet daily and monthly goals
- Boosted overall store appearance by consistently restocking shelves, maintaining cleanliness, and organizing product displays.
- Ensured adherence to company policies and procedures through consistent application of guidelines when interacting with customers or handling transactions.
- Provided excellent customer service by addressing inquiries promptly and professionally, resulting in repeat business.
- Coordinated promotional events within the store to boost sales during key periods or special occasions.
- Supported loss prevention efforts by carefully monitoring merchandise on the sales floor and reporting any suspicious activity.
Education
Bachelor of Applied Technology - Information Technology
South Texas College
McAllen, TX12-2025
High School Diploma -
Rio Grande City High School
Rio Grande City, TX06.2012
Skills
- Listening
- Coordination
- Speaking in public
- Honest
- Quick learner
- Accounting software proficiency
- Team leadership
- Customer relations
- Staff supervision
- Task delegation
- Workload management
- Operations management
- Teamwork
Activities
Fluent Spanish speaker
Certification
- Google IT Support Professional Certificate
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Account Expert
T-Mobile
01.2018 - Current
Assistant manager
Smile & Shine PLLC.
01.2016 - 01.2018
Store operations Associate
T-mobile USA
01.2014 - 01.2016
Bachelor of Applied Technology - Information Technology
South Texas College
High School Diploma -
Rio Grande City High School
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