Gisele Busima
Worcester
Summary
Dynamic leader with a proven track record at FIRST BANK OF NIGERIA, excelling in strategic planning and relationship building. Successfully developed high-performing teams, enhancing collaboration and engagement, which significantly improved retention rates. Adept at decision-making and fostering a culture of continuous improvement, driving operational excellence and employee morale.
Overview
19
19
years of professional experience
Work History
Director of Private Banking
FIRST BANK OF NIGERIA
01.2014 - 10.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Executive Assistant
CENI
12.2010 - 06.2013
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
Check Processor
MetLife Insurance Company
02.2005 - 07.2010
- Ensured accuracy in data entry, resulting in fewer discrepancies and quicker resolution of issues.
- Identified counterfeits, suspicious activity or potential red flag transactions and immediately reported to supervisor.
- Maintained open lines of communication with supervisors regarding workload management, ensuring timely escalation of any potential issues or delays impacting operations.
- Managed high volumes of daily transactions, ensuring timely completion and minimizing delays for customers.
Education
No Degree - Accounting And Finance
UNISA
PRETORIA 10-2011
Financial Management
Johnson & Wales University
Providence, RI05-2008
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
Languages
French
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Director of Private Banking
FIRST BANK OF NIGERIA
01.2014 - 10.2023
Executive Assistant
CENI
12.2010 - 06.2013
Check Processor
MetLife Insurance Company
02.2005 - 07.2010
No Degree - Accounting And Finance
UNISA
Financial Management
Johnson & Wales University
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