Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

Gisele Davis

Montgomery,TX
Gisele Davis

Summary

Diligent team leader with a strong foundation in travel planning and customer service, successfully facilitating numerous travel arrangements, ensuring client satisfaction and seamless experiences. Proficient in itinerary creation and problem-solving in dynamic environments, consistently striving for excellence in all endeavors.

Multi Platform Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers. Transportation professional with steadfast commitment to safety and punctuality.

Overview

39
years of professional experience

Work History

Willis, TX Independent School District

School bus driver
12.2021 - Current

Job overview

  • Class B , CDL with School bus, passenger, and air brake endorsements
  • Total school bus experience 6 years with local school districts. Presently at Willis ISD, Willis,TX
  • Improved efficiency with route planning, ensuring timely arrival at each stop while minimizing fuel consumption.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Enhanced safety by conducting regular vehicle inspections and maintenance procedures.
  • Assisted in training new bus drivers to ensure they were familiar with district policies, procedures, and best practices for safe student transportation.
  • Demonstrated flexibility when needed by covering additional shifts or stepping in for colleagues during unexpected absences or emergencies.
  • Contributed to efficient communication between school officials by reporting any significant issues or concerns in a timely manner.
  • Maintained punctual transportation service for students by adhering to established routes and schedules.
  • Developed strong relationships with fellow drivers, dispatchers, mechanics, and other key personnel involved in maintaining smooth operation of the transportation department.
  • Maintained high standards of personal appearance and professionalism, representing the school district positively in interactions with students, families, and community members.
  • Responded quickly to changing weather conditions or road hazards, adapting driving techniques accordingly to maintain safety standards.
  • Managed emergency situations effectively, prioritizing student safety and well-being above all else.
  • Promoted a clean and orderly environment on the bus through routine inspection of seating areas after each trip.
  • Implemented conflict resolution strategies among students when necessary, fostering a peaceful travel experience for all passengers.
  • Participated in ongoing professional development opportunities to stay current on industry best practices and regulations related to pupil transportation services.
  • Maintained accurate records of daily mileage logs, fuel expenses, incident reports, and other relevant documentation related to bus operations.

AAA Auto Club Enterprises

AAA Travel Agent
10.2018 - 07.2021

Job overview

  • Expertly uses the appropriate travel booking tools and systems to complete travelers agent s requests
  • Search and confirm travel reservations for the customer
  • Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
  • Provide travel offers and general travel advice to travelers
  • Responds to requests accurately and completely
  • Excellent knowledge and application of travel supplier rules
  • Maintains, actively communicates and seeks expansion of current knowledge of the state of the various travel industries supported
  • Provides the customer with the required industry information, such as low fares, exchange costs and penalties
  • Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
  • Solid working knowledge of the travel industry, policies, procedures and processes
  • Advanced skills on travel industry systems, including Right Rez Sharepoint
  • Strong verbal and written communication skills in designated languages
  • Proven ability to handle multiple priorities simultaneously
  • Ability to work flexible hours
  • Ability to work independently, exercising discretion and judgment
  • Demonstrated excellent professional customer service and problem resolution skills
  • Strong problem solving and or critical thinking skills
  • Excellent knowledge of International Geography
  • 30+years superior customers service 20+ years travel industry
  • Speak fluent French
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
  • Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
  • Updated and maintained customer databases to increase customer retention.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.

The Hyatt Place Hotel

Front Desk Agent Host
08.2017 - 12.2018

Job overview

  • Lead point of contact for all guests from check in through all points of service throughout their stay in a hotel with 104 guest suites
  • Oversaw and participated in guest registration and check out for hotel guests
  • Customer Service experience in inquiries, complaints, billing, service requests and problem solving
  • Ensure compliance with all Brand Standards of Operations including all guest satisfaction programs
  • Advanced skills on Opera software system for reservations
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Collected room deposits, fees, and payments.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.

Gisele Enterprises. LLC

Sales Consultant Real Estate Investments
07.2014 - 08.2017

Job overview

  • Consult with clients regarding all aspects of real estate investing
  • Determine if feasibility reports will match client expectations
  • Assist in preparation of materials for individuals and businesses who are representing themselves in real estate transactions and advise and assist and facilitate the process
  • Facilitate all day -to day real estate functions within the organization
  • Including negotiating, writing, and reviewing legal contracts for home sales, leases and purchases
  • Utilizing the MLS to list and or find properties and using the NETRIS system to price properties
  • Maintaining a positive rapport with clients and assisting in real estate negotiations
  • Design comprehensive advertising strategies for client properties which focus on social media, real estate guides, and various real estate websites
  • Utilize superior communication and interpersonal abilities to foster positive relationships with local businesses and government offices which resulted in greater revenue for the business

Delta Airlines

Lead Flight Attendant
12.1985 - 10.2001

Job overview

  • Briefed flight attendant crews of 10-20 people on all aspects of in- flight safety procedures and coordination of inflight service
  • In coordination with the Captain in command relayed all pertinent weather and safety instructions and responsibilities to ensure that all duties were performed consistently and with utmost concern for all passengers aboard the aircraft
  • Ensured that all company policies and procedures as well as FAA procedures were followed at all times while on company time
  • Communicated constantly with the Captain and Flight Deck to update flight information, weather and special instructions to the flight attendants throughout the flight
  • Ultimately responsible for all the customer service and service provided by all flight attendants throughout the flight
  • Ultimately responsible for all inflight money transactions and final balance of the tills for all drink, headset and duty free as well as other in- flight promotions that required cash or POS sales
  • Ordered and inspected catering as well as serving all dishes in First Class and then assisting in other areas of the aircraft
  • Responsible for all on-board safety and first aid
  • Awarded Flight Attendant of the Month three separate times throughout career in a company that had over 13,000 flight attendants
  • SPECIAL ASSIGNMENTS Taught ground school (annual re-occurring training) for periods of 3 months continuously throughout the year for a period of five years between 1988-1992
  • Did periods of special assignment to hire prospective flight attendants for a period of the hiring needs of the airline between 1990 and 1993
  • Resolved passenger conflicts and medical emergencies during flights.
  • Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Ensured safety and comfort of customers onboard aircraft.
  • Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
  • Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
  • Contributed to increased customer satisfaction by delivering top-notch in-flight service, including meal preparation and distribution.
  • Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Managed inventory levels on board aircrafts, reducing waste while ensuring adequate supplies for each flight''s specific requirements were available consistently.
  • Improved overall passenger satisfaction by staying alert and responsive to their needs throughout the duration of the flight.
  • Served as a liaison between passengers and ground staff upon arrival at international airports, ensuring seamless transitions through customs and baggage claim areas.
  • Supported new flight attendant hires by sharing knowledge of international flight procedures, contributing to their successful integration into the team roles.
  • Promoted airline loyalty programs, leading to increased membership enrollment rates among frequent flyers on international routes.
  • Elevated the overall travel experience for first-class passengers through attentive service and anticipating individual needs.
  • Enhanced passenger comfort by promptly addressing concerns and providing personalized assistance during long-haul flights.
  • Demonstrated adaptability in handling varying workloads during peak travel seasons, maintaining consistent performance under pressure.
  • Worked closely with pilots and ground staff to coordinate flight logistics, ensuring timely departures and arrivals at international destinations.
  • Facilitated smooth boarding processes by efficiently organizing passenger seating, luggage storage, and priority access for special needs passengers.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Regularly participated in ongoing training programs to stay updated on safety procedures, customer service techniques, and airline policies.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Maintained a clean and comfortable cabin environment throughout flights, resulting in positive feedback from passengers.
  • Supported passengers with special needs and provided assistance to wheelchair passengers.
  • Answered passengers' questions about flight, aircraft and destination.

Education

Champions School of Real Estate
Plano, TX

None from Real Estate Agent License TREC

University Overview

Cypress College
Cypress, CA

Associate of Arts from Communications

University Overview

  • Dean's List 1985
  • Honor Roll 1984-1985

Skills

  • Service Excellence
  • Comprehensive Travel Knowledge
  • Real Estate Advisory
  • Clear Verbal Skills
  • Effective Problem Resolution
  • Team Leadership Expertise
  • Clear and Persuasive Communication
  • Lodging Arrangement Expertise
  • Expertise in Travel Destination Research
  • Experienced in Travel Coordination
  • Travel Planning
  • Outstanding Client Support
  • Expert Itinerary Development
  • Detailed Itinerary Planning
  • International Travel Experience
  • Administrative Coordination
  • International Tours Coordination
  • Documentation preparation
  • High volume environments
  • Knowledge of Travel Insurance
  • International Travel Experience
  • Regulatory Compliance
  • Executive Travel Management
  • Company branding
  • Marketing
  • International Travel Reservations Expertise
  • Travel Coordination
  • Leisure travel
  • Destination research
  • Travel package planning
  • Accommodations booking
  • Reservations management
  • Ground transportation planning
  • Air travel coordination
  • Resort partnerships
  • Insurance arrangement
  • Package sales
  • Itinerary development
  • Travel packages
  • Active listening
  • Corporate travel
  • Reservations booking
  • Reservation software
  • Dependable and reliable
  • Effective communication skills
  • Safety-focused
  • Safe driving practices

Languages

French
Full Professional
Japanese
Limited Working
Availability
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Timeline

School bus driver
Willis, TX Independent School District
12.2021 - Current
AAA Travel Agent
AAA Auto Club Enterprises
10.2018 - 07.2021
Front Desk Agent Host
The Hyatt Place Hotel
08.2017 - 12.2018
Sales Consultant Real Estate Investments
Gisele Enterprises. LLC
07.2014 - 08.2017
Lead Flight Attendant
Delta Airlines
12.1985 - 10.2001
Champions School of Real Estate
None from Real Estate Agent License TREC
Cypress College
Associate of Arts from Communications

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