Gisele Sema
35354 Naples Farmington Hills,MI
Summary
Professional with significant expertise in customer service within insurance industry. Proven ability to handle complex inquiries, resolve issues efficiently, and provide clear, accurate information. Strong focus on collaboration and achieving results, adapting seamlessly to changing demands. Skilled in policy management, claims processing, and maintaining high levels of customer satisfaction. Reliable team player with excellent communication and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Insurance Customer Service Representative
Benchmark Financial
06.2022 - Current
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Completed customer applications and updated records to reflect current information.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Processed and recorded new policies and claims.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Responded to customer requests for products, services, and company information.
- Assisted customers with completing insurance documents to avoid missed information.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Negotiated solutions between policyholders and company, finding common ground for disputes.
- Played key role in successful migration of customer data to new database, ensuring no customer information was lost.
- Managed high-volume call queues, ensuring minimal wait times for customer inquiries.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Education
Bachelor of Science - Biology
University of Detroit Mercy
Detroit, MI05-2025
Skills
- Organization
- Complaint handling
- Client education
- Customer service
- Attention to detail
- Critical thinking
- Teamwork and collaboration
- Fast learner
- Positive attitude
- Time management
Timeline
Insurance Customer Service Representative
Benchmark Financial
06.2022 - Current
Bachelor of Science - Biology
University of Detroit Mercy
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