GISELE VIEIRA
Irvine,USA
Summary
Manager on Duty and Experience Coordinator with nearly 10 years of experience in delivering high-quality personal services that promote mental and physical wellbeing. Demonstrated ability to maintain professionalism and composure in high-pressure environments while fostering effective teamwork. Strong communication skills enhance commitment to exceptional guest experiences.
Overview
26
26
years of professional experience
Work History
Manager on Duty/ Experience Coordinator
BURKE WILLIAMS SPA
Orange, CA
02.2024 - Current
- Excellent communication skills, building relationships and connections with guests.
- Well-organized and detail-oriented.
- Manage point-of-sale, handling credit card, and cash transactions.
- Ensure guests are picked up on time for services with the appropriate service provider.
- Offer and demonstrate expert knowledge of membership programs, gift card specials, spa services, and retail items to help guests enhance their wellness journeys.
- Provide tours to new guests, and assist with group and special events as assigned.
- Maintain guest experience standards throughout the spa facility.
- Support cleaning and organizing the retail, front desk, and lounge areas.
- Foster a positive and motivating work environment.
- Monitor employee attendance, addressing any punctuality, or absenteeism issues.
- Investigate incidents reported by customers, or staff members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Esthetician
LIFESPA AT LIFETIME GYM
Irvine, CA
02.2023 - 11.2023
- Provided facials and promoted retail skin care products.
- Hydrafacial.
- Performed skin analysis.
- Delivered exceptional service while driving guest loyalty
- Developed guest relationships through consultations and appropriate retail and services recommendations
- Responsible for maintaining an organized and clean work environment
Esthetician
BURKE WILLIAMS SPA
Orange, CA
09.2020 - 01.2023
- Provided facials and promotes retail skin care products.
- Performed skin analysis.
- Delivered exceptional service while driving guest loyalty.
- Developed guest relationships through consultations and appropriate retail and services recommendations.
- Responsible for maintaining an organized and clean work environment.
Massage Therapist
BURKE WILLIAMS SPA
MISSION VIEJO, CA
12.2018 - 09.2020
- Consulted with clients about their symptoms, medical history, and treatment goals.
- Evaluated clients prior to and during the massage to locate painful or tense areas of the body.
- Manipulate muscles, tendons, ligaments and other soft tissues of the body.
- Suggested the most appropriate enhancements.
- Responsible for maintaining an organized and clean work environment
Skin Therapist
ULTA BEAUTY STORE
Lake Forest, CA
04.2017 - 10.2017
- Provided skin services and promoted retail skin care
- Demonstrated and recommended skin and makeup products
- Supported the execution of in-store events that promoted guest experience while delivering on sales goals
- Delivered exceptional service while driving guest loyalty
- Developed guest relationships through consultations and appropriate retail and services recommendations
- Responsible for maintaining an organized and clean work environment
- Responsible for scheduling appointments and follow ups with customers
Suture Manufacturing Operator
JOHNSON & JOHNSON
Sao Jose dos Campos, Brazil
10.1999 - 02.2010
- Inspected finished and in-process products according to specifications.
- Followed non-conformance process for defective products, segregated lot, identified defect, and placed on hold waiting for final disposition after completed investigation.
- Assembled products and performed quality tests.
- Participated on Safety Team by conducting random safety inspections throughout the facility, documenting existing safety risks, and escalating issues to the Safety department. Recommended safety improvements to the Production department.
Education
The Hydrafacial Experience
HFX
Long Beach, CA09.2023
AMERICAN INSTITUTE OF MASSAGE THERAPY
Santa Ana, CA01.2018
Esthetician -
TRI-STATE COSMETOLOGY INSTITUTE
El Paso, TX, USA01.2016
Bachelor - Business Management
UNIVERSIDADE PAULISTA (UNIP)
Sao Jose dos Campos, SP, Brazil01.2004
Timeline
Manager on Duty/ Experience Coordinator
BURKE WILLIAMS SPA
02.2024 - Current
Esthetician
LIFESPA AT LIFETIME GYM
02.2023 - 11.2023
Esthetician
BURKE WILLIAMS SPA
09.2020 - 01.2023
Massage Therapist
BURKE WILLIAMS SPA
12.2018 - 09.2020
Skin Therapist
ULTA BEAUTY STORE
04.2017 - 10.2017
Suture Manufacturing Operator
JOHNSON & JOHNSON
10.1999 - 02.2010
The Hydrafacial Experience
HFX
AMERICAN INSTITUTE OF MASSAGE THERAPY
Esthetician -
TRI-STATE COSMETOLOGY INSTITUTE
Bachelor - Business Management
UNIVERSIDADE PAULISTA (UNIP)