Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
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Gisell Beaton

Gisell Beaton

Brooklyn,NY

Summary

Reliable professional with a background in customer-facing roles, excelling in highly productive environments with a focus on task efficiency. Skilled in accurate cash handling, inventory management, and customer service to ensure smooth and efficient transactions. Strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance satisfaction. Committed to effective collaboration and team support.

Overview

13
13
years of professional experience

Work History

Cashier/Sales Representative

Flatbush Beauty Supply
Brooklyn, NY
11.2020 - 05.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Performed other duties as assigned by management.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Account Manager

Guyana Call Center Inc
Georgetown, Demerara-Mahaica
04.2017 - 06.2019
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Analyzed client data and identified opportunities for growth.
  • Resolved customer complaints in a timely manner.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Onboarded new team members to integrate into organization.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
  • Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
  • Reviewed both new and existing Interactive Voice Response programs for script-to-system accuracy and effective sales approach.
  • Work closely with Operations to satisfy client needs, all Key Performance Indicators, and employee satisfaction

Human Resources Assistant

Guyana Call Center Inc.
Georgetown, Demerara-Mahaica
03.2016 - 03.2017
  • Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
  • Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
  • Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
  • Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
  • Managed employee relations issues including grievances, complaints, and disputes as needed.
  • Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
  • Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
  • Updated employee database with changes in job title, salary information or contact details.
  • Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
  • Advised managers on best practices related to performance management processes.
  • Processed paperwork associated with personnel transactions such as promotions or terminations.
  • Monitored timekeeping records for accuracy and completeness.
  • Performed administrative tasks related to payroll processing or benefit administration.
  • Created, organized, and maintained employee personnel files to keep sensitive data secure.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Created and maintained internal job descriptions and postings to accurately reflect roles.
  • Managed confidential employee information with discretion and integrity.
  • Supported the performance review process by collecting and summarizing employee evaluations.
  • Participated in HR training and workshops to improve skills and knowledge.
  • Provided administrative support for HR projects and initiatives.
  • Compiled reports on HR metrics, such as turnover rates and hiring costs.
  • Facilitated new hire orientations and employee training sessions.
  • Responded to internal and external HR-related inquiries or requests.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Supported recruitment with resume screening, interview scheduling and candidate job offers.
  • Answered questions regarding salaries, benefits and other pertinent information.
  • Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence.
  • Searched employee files to obtain information for authorized persons and organizations.
  • Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
  • Handled confidential information with discretion and integrity.

Recruiting Receptionist

Guyana Call Center Inc
Georgetown, Demerara-Mahaica
08.2015 - 02.2016
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Updated daily log book with information about visitors entering the premises.
  • Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
  • Assisted with special projects assigned by management when required.
  • Prepared welcome packages for new hires containing relevant paperwork and other important details.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Assisted with onboarding of new employees by providing orientation information and support.

Secondary Editor for Data Entry

UNICEF & Bureau of Statistics (Project)
Georgetown, Demerar-Mahaica
02.2014 - 07.2014
  • Edited manuscripts for grammar, spelling and punctuation errors.
  • Reviewed copyedited texts to ensure accuracy and consistency of style.
  • Coordinated with authors and other editors throughout the editing process.
  • Assisted in creating comprehensive style guides for publication teams.
  • Created detailed reports on all projects completed.
  • Identified inconsistencies in text or formatting issues within documents.
  • Created summaries of edited material for internal use by staff members.
  • Maintained records of all changes made to manuscripts during editing.
  • Ensured that all published documents met industry standards.
  • Proofread final drafts before they were sent out for printing.

Seasonal Sales Representative

Singers Inc.
New Amsterdam, Berbice
09.2011 - 12.2011
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Analyzed customer feedback to improve products and services.
  • Maintained accurate records of all sales and prospecting activities.
  • Managed inventory levels by ordering sufficient stock for each account.
  • Adhered to established policies and procedures when handling customer accounts.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Recommended, selected and located merchandise based on customer desires.
  • Described merchandise and explained use, operation and care.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Placed special orders or called other stores to find desired items.
  • Maintained records related to sales for store management.

Part Time Teacher

School Of The Nations
New Amsterdam, Berbice
09.2010 - 07.2011
  • Developed and implemented lesson plans based on curriculum objectives.
  • Assessed student performance through tests, quizzes, and other assessments.
  • Provided individualized instruction to meet the needs of all students.
  • Instructed students in Social Studies.
  • Encouraged critical thinking skills and problem-solving strategies among students.
  • Maintained a safe and orderly learning environment for all students.
  • Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
  • Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
  • Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
  • Prepared and graded subject tests for students.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.

Education

Bachelor of Science - Business Management

University of Guyana
Georgetown, Guyana
11-2018

Associate of Science - Marketing

University of Guyana
Georgetown, Guyana
11-2013

High School Diploma -

Berbice High School
New Amsterdam, Berbice, Guyana
10-2008

Computer World
Georgetown, Guyana

Skills

  • Efficient Payment Processing
  • Payment Processing
  • Customer Service
  • Cash Handling
  • Cash Drawer Reconciliation
  • Identity Verification

Languages

English
Professional

Affiliations

Member of Cacique Toastmasters Club-Toastmasters International Since 2017-2019

Come Alive Network Inc. (CANIConnect) - Since January, 2019 - June2019

References

References available upon request.

Timeline

Cashier/Sales Representative

Flatbush Beauty Supply
11.2020 - 05.2023

Account Manager

Guyana Call Center Inc
04.2017 - 06.2019

Human Resources Assistant

Guyana Call Center Inc.
03.2016 - 03.2017

Recruiting Receptionist

Guyana Call Center Inc
08.2015 - 02.2016

Secondary Editor for Data Entry

UNICEF & Bureau of Statistics (Project)
02.2014 - 07.2014

Seasonal Sales Representative

Singers Inc.
09.2011 - 12.2011

Part Time Teacher

School Of The Nations
09.2010 - 07.2011

Bachelor of Science - Business Management

University of Guyana

Associate of Science - Marketing

University of Guyana

High School Diploma -

Berbice High School

Computer World

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Gisell Beaton