Gisell Beaton
Brooklyn
Summary
Detail-oriented professional with proven experience in customer service and cash handling, enhancing store operations, and customer satisfaction. Demonstrates strong problem-solving skills and adaptability in addressing diverse customer inquiries and resolving issues promptly. Compassionate professional focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces, and documenting behaviors. Committed to emotional and social support to promote overall wellness.
Overview
11
11
years of professional experience
Work History
Home Care Worker
Private Client
02.2024 - Current
- Advocated on behalf of the client to communicate effectively with medical providers, pharmacists, and family members.
- Maintained thorough documentation of care activities and the client’s changing physical or emotional status to support continuity of care.
- Connected clients with local resources, such as transportation, food delivery, and health services, to improve quality of life.
- Developed trust-based relationships to support client autonomy and well-being, while promoting safety and independence at home.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Cashier/Sales Representative
Flatbush Beauty Supply
11.2020 - 05.2023
- Efficiently managed transactions and customer inquiries, ensuring accuracy and quick service.
- Implemented inventory checks, reducing discrepancies and ensuring product availability.
- Trained new employees, improving team efficiency and service quality.
- Resolved customer complaints, enhancing customer satisfaction and loyalty.
- Maintained a clean and organized work area, contributing to a positive shopping experience.
Account Manager
Guyana Call Center Inc
04.2017 - 06.2019
- Fostered and managed connections with vital clientele, resulting in enhanced customer contentment.
- Delivered detailed account performance reports to senior management.
- Managed all client concerns and needs as the main point of contact, which led to client and customer satisfaction.
- Onboarded new team members for seamless integration into organization.
- Conducted periodic reviews with customers to comprehend their requirements and tailor offerings accordingly.
- Evaluated script-to-system accuracy of Interactive Voice Response programs for effective sales approach, both for new and existing ones.
- Partnered with Operations to fulfill client requirements, exceed Key Performance Indicators, and boost employee morale
Human Resources Assistant
Guyana Call Center Inc.
03.2016 - 03.2017
- Maintained and updated employees' database to reflect job titles, salary information, performance evaluations, leave requests, job description, and contact details changes, etc.
- Compiled reports on personnel activities, including attendance tracking, turnover rates, and disciplinary actions.
- Managed employee relations issues, such as grievances and disputes, as required.
- Guided and supported management on HR concerns/inquiries.
- Managed personnel-related paperwork involving promotions and terminations.
- Collected and summarized employee evaluations for performance review support.
- Conducted training and new hire orientation sessions to educate both employees and applicants on personnel policies, company benefits, and procedures.
- Streamlined hiring protocol by processing business, identification cards, bank accounts, and reference checks along with medical verification
Recruiting Receptionist
Guyana Call Center Inc
08.2015 - 02.2016
- Assisted and guided visitors courteously with their inquiries, and consistently delivered exceptional customer service to both internal and external clients.
- Managed incoming calls via a multi-line telephone system with effectiveness and efficiency, and scheduled appointments.
- Maintained reception area organization by organizing materials.
- Maintained an up-to-date logbook with the details of visitors entering the facility on a daily basis and validated entry.
- Ensured seamless flow of communication through efficient management of administrative tasks
- Responded to internal staff inquiries regarding office operations, including mail delivery and office equipment maintenance.
- Created comprehensive onboarding kits for newly hired employees ensuring all relevant documents and information are included.
Secondary Editor for Data Entry
UNICEF & Bureau of Statistics (Project)
02.2014 - 07.2014
- Edited manuscripts for grammar, spelling, punctuation errors and inconsistencies with text and formatting issues
- Reviewed copyedited texts to ensure accuracy and consistency of style.
- Coordinated with authors and other editors throughout the editing process.
- Created detailed reports on all projects completed.
- Created summaries of edited material for internal use by staff members.
- Maintained records of all changes made to manuscripts during editing.
- Proofread final drafts before they were sent out for printing.
Education
Bachelor of Science - Communication Sciences And Disorders
Brooklyn College
05-2027
Bachelor of Science - Business Management
University of Guyana
11-2018
Associate of Science - Marketing
University of Guyana
11-2013
High School Diploma -
Berbice High School
10-2008
Skills
- Effective communication
- Client relationship management
- Time management
- Problem solving
- Home visits and inspections
- Documentation proficiency
- Patient needs assessment
- Patient support
Affiliations
Member of Cacique Toastmasters Club-Toastmasters International Since 2017-2019
Come Alive Network Inc. (CANIConnect) - Since January, 2019 - June2019
Education and Training
other,other,other
Personal Information
References
References available upon request.
Timeline
Home Care Worker
Private Client
02.2024 - Current
Cashier/Sales Representative
Flatbush Beauty Supply
11.2020 - 05.2023
Account Manager
Guyana Call Center Inc
04.2017 - 06.2019
Human Resources Assistant
Guyana Call Center Inc.
03.2016 - 03.2017
Recruiting Receptionist
Guyana Call Center Inc
08.2015 - 02.2016
Secondary Editor for Data Entry
UNICEF & Bureau of Statistics (Project)
02.2014 - 07.2014
Bachelor of Science - Business Management
University of Guyana
Associate of Science - Marketing
University of Guyana
High School Diploma -
Berbice High School
Bachelor of Science - Communication Sciences And Disorders
Brooklyn College
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