Giselle Escobar
Auburn,MA
Summary
I am bilingual, outgoing, friendly, adapt well to work environment. I am a hard worker and have always been able to work well with others and bringing new ideas to the table. I believe I could be a great help for this position because I myself have a health issue and I think my experience could be used to help the patients there and myself included where I believe I could grow more as a person and to be more understanding of others. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Front Desk Specialist
Greendale Physical Therapy
09.2023 - Current
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
Barista
Starbucks
08.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Discharge Planner
Westborough Behavioral Healthcare Hospital
03.2023 - 06.2023
- Planned and coordinated discharge from care facility to patient's home.
- Advocated for clients to resolve medical or personal crises.
- Documented services and collected required data for evaluation.
- Modified treatment plans to accommodate changes in clients' health or progress.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
Associate
CosmoProf
04.2022 - 08.2022
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
Education
MBA - Business Marketing
Worcester State University
Worcester, MA05.2025
Skills
- Staff Assistance
- Patient Support
- Treatment Plans
- Team Collaborating
- Discharge Planning
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Specialist
Greendale Physical Therapy
09.2023 - Current
Discharge Planner
Westborough Behavioral Healthcare Hospital
03.2023 - 06.2023
Barista
Starbucks
08.2022 - Current
Associate
CosmoProf
04.2022 - 08.2022
MBA - Business Marketing
Worcester State University
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