Gisell Espinal
Orlando
Summary
Front Desk Administration professional with extensive experience in patient registration and insurance verification. Demonstrated success in enhancing office efficiency and ensuring HIPAA compliance while providing exceptional bilingual communication. Proficient in electronic health records and skilled in managing billing processes, leading to improved patient satisfaction and streamlined operations.
Overview
6
6
years of professional experience
Work History
Front Desk Administration
Orlando Urology
Orlando
12.2024 - 07.2025
- Launch morning office functions, ensuring all systems and documentation are prepared.
- Check in patients, verify insurance coverage, and scan insurance cards.
- Collaborate with billing to reconcile patient balances and credits.
- Assign patient charts to respective providers (4 providers total).
- Answer phones for scheduling and inquiries, including Spanish translation.
- Systematically scan and archive documents accurately, emphasizing PSA Level outcomes
- Coordinate referrals with patients' PCPs for HMO plans.
- Contact potential new patients, following referral faxes.
- Schedule a lunch and learn, including meal requests for providers.
- Managing patient room assignments along with ensuring correct billing documentation.
- Perform daily closing and cash/credit reconciliation.
- Prepare new patient paperwork and procedural information.
- Send faxes to providers, imaging, and referral coordinators.
- Check out patients, and schedule future appointments, or reminders.
- Communicate procedure cost estimates to patients prior to their scheduled appointments.
Lead Front Desk and Treatment Coordinator
Central Family and Cosmetic Dentistry
Kissimmee
10.2023 - 12.2024
- Authenticated credentials of doctors for insurance participation.
- Initiated office operations, evaluated schedules, and informed staff on daily workflow.
- Secured appointments through verification of insurance and detailed fee structures.
- Supervise patient registration and process insurance payments.
- Evaluated, submitted, and adjusted insurance claims in clearinghouse.
- Ensured fee schedule compliance and patient billing accuracy.
- Presented treatment plans, submitted pre-determinations, and introduced financing options.
- Reviewed patient accounts and collected payments.
- Resolved daily technical issues, ensuring staff-maintained adherence to schedules.
- Secured office by completing end-of-day reports.
Medical Release Coordinator
Greater Orlando Neurosurgery & Spine
Orlando
02.2023 - 02.2024
- Roomed patients and prepared documents for doctor diagnoses.
- Reviewed, scanned, and entered medical history into charts.
- Sent patient referrals to imaging, pain management, and labs per insurance.
- Followed up with facilities to confirm appointments and report retrieval.
- Verified attorney payments before releasing medical documentation.
- Mailed medical records or imaging CDs after doctor review.
- Translated phone calls and appointments for Spanish-speaking patients.
- Prepared portable laptops and medical kits for office travel.
- Maintained HIPAA-compliant documentation and streamlined referral workflows
Front Desk / Treatment Coordinator
Carlyle Orthodontics
Orlando
07.2022 - 02.2023
- Managed front desk operations, prepared schedules, and processed payments from previous day.
- Verified orthodontic dental insurance coverage and detailed benefits breakdowns.
- Ensured HIPAA compliance while managing accurate data entry practices.
- Scheduled and confirmed patient appointments to optimize clinic flow.
- Responded to patient inquiries via calls, texts, and emails regarding billing and appointments.
- Scanned documents and insurance cards; faxed necessary records promptly.
- Conducted office tours for new patients, providing essential information and addressing concerns.
- Captured patient records, including x-rays and images as requested by doctors.
Front Desk Receptionist
Main Street Children Dentistry and Orthodontics
Orlando
07.2019 - 06.2021
- Delivered exceptional customer service in a fast-paced dental office.
- Verified various insurance types, including Medicaid, PPO, HMO, and TriCare.
- Managed appointment scheduling, cancellations, and reminders to optimize patient flow.
- Assisted orthodontist with procedures as a certified dental assistant.
- Answered incoming calls and established new patient accounts efficiently.
- Updated patient charts by scanning documents and adding relevant notes.
- Processed payments and conducted daily financial reconciliations.
- Demonstrated knowledge of dental terminology and ensured HIPAA compliance.
Education
Bachelor’s - Healthcare Administration Management
Columbia Southern University
Orange Beach, AL08-2025
Data Analytics Certificate -
University of Central Florida
Orlando, FL12-2022
Associate’s Degree - Liberal Arts and Sciences
Valencia College
Orlando, FLCertified Dental Assistant -
Florida Career College
Orlando, FLSkills
- Patient registration and verification
- Electronic health records
- Medical terminology
- Insurance verification and management
- Billing and coding support
- Claim review and submission
- Payment reconciliation
- Microsoft Office proficiency
- Open Dental expertise
- EHR systems knowledge
- HIPAA compliance
- Medical records management
- Office support and reporting
- Bilingual communication
References
Available upon request
Timeline
Front Desk Administration
Orlando Urology
12.2024 - 07.2025
Lead Front Desk and Treatment Coordinator
Central Family and Cosmetic Dentistry
10.2023 - 12.2024
Medical Release Coordinator
Greater Orlando Neurosurgery & Spine
02.2023 - 02.2024
Front Desk / Treatment Coordinator
Carlyle Orthodontics
07.2022 - 02.2023
Front Desk Receptionist
Main Street Children Dentistry and Orthodontics
07.2019 - 06.2021
Bachelor’s - Healthcare Administration Management
Columbia Southern University
Data Analytics Certificate -
University of Central Florida
Associate’s Degree - Liberal Arts and Sciences
Valencia College
Certified Dental Assistant -
Florida Career College