Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gisell Garcia

San Benito,TX

Summary

Excellent analytical, interpersonal and observational skills focused on maximizing patient care and satisfaction. Specializing in helping other individuals with acute and chronic concerns.

Motivated worker seeking internship in to gain hands-on experience. Outgoing and friendly with strong drive to succeed.

Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Hardworking and knowledgeable worker well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Experience working with children for 2 years. Hardworking childcare experienced in teaching early learning lessons, supervising children and maintaining tidy work areas. Familiar with needs of children from infancy to early elementary ages.

Hardworking childcare professional experienced in teaching early learning lessons, supervising children and maintaining tidy work areas. Familiar with needs of children. Concerned Youth Care Worker experienced in working with children and youth ranging from early childhood through teenagers. Adept at completing home inspections and guaranteeing adolescents are safe and well taken care of. Coping with crisis situations and empathizing with juveniles from different backgrounds. Talented in developing and implementing core plans to meet individualized needs of children and young adults.

Overview

5
5
years of professional experience

Work History

Youth Care Worker

Southwest Key Program
Los Fresnos, TX
06.2024 - Current
  • Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
  • Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
  • Improved communication skills among youths by encouraging group discussions and collaborative projects.
  • Enhanced youth development by implementing structured activities and educational support.
  • Facilitated conflict resolution among program participants, fostering an atmosphere of mutual respect and understanding within the group setting.
  • Completed clear and concise documentation of youth behavior and actions.
  • Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
  • Established clear expectations for behavior within the residential facility, reinforcing accountability among youths in our care.

Home Childcare Provider

Medds Primary Home Care
Weslaco, TX
09.2023 - Current
  • Provide a safe, nurturing and stimulating environment for the children in my care.
  • Ensure that all safety and hygiene standards are met at all times.
  • Plan and prepare meals, snacks, activities and outings appropriate to the age of the children.
  • Carry out daily routines including feeding, bathing and changing diapers of infants.

Home Childcare Provider

Jericho Health Services Inc
Brownsville, TX
01.2020 - Current
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding.
  • Maintained a clean and organized environment.
  • Helped with general housekeeping tasks, such as laundry and tidying up rooms, and other basic needs.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Observed children's behavior and development, communicate information with parents.
  • Taught basic skills such as personal hygiene, social manners and appropriate behavior.
  • Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
  • Cared for children of various ages and assisted with feeding, and dressing.

Customer Service Associate

Advanced Call Center Technologies LLC
Berwyn, PA
01.2021 - 03.2022
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Cashier

Korner Market
San Benito, TX
06.2020 - 11.2020
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Operated cash register, collected payments, and provided accurate change.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed sales transactions to prevent long customer wait times.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Inspected store products for damage and obtained item replacements for customers.
  • Verified customer age requirement for alcohol or tobacco purchases.

Education

High School Diploma -

Mid Valley Academy
San Benito, TX
07.2018

Skills

  • People Skills
  • Team Building
  • Critical Thinking
  • Friendly, Positive Attitude
  • Work Ethic
  • Fluent in Spanish
  • Customer Service
  • Special needs familiarity
  • Behavior Modeling
  • Positive Reinforcement
  • Safety Monitoring
  • Youth supervision
  • Material Handling
  • Picking and Packing
  • Barcode scanning
  • Self-Motivated and Disciplined
  • Self-Care Techniques
  • Behavior Management

Timeline

Youth Care Worker

Southwest Key Program
06.2024 - Current

Home Childcare Provider

Medds Primary Home Care
09.2023 - Current

Customer Service Associate

Advanced Call Center Technologies LLC
01.2021 - 03.2022

Cashier

Korner Market
06.2020 - 11.2020

Home Childcare Provider

Jericho Health Services Inc
01.2020 - Current

High School Diploma -

Mid Valley Academy
Gisell Garcia