Gisell Pineda
North Miami,Florida
Summary
Proven track record in enhancing patient experiences at HCA Aventura Hospital through exceptional customer service and patient care. Skilled in administrative tasks and problem-solving, consistently improving office efficiency and patient satisfaction. Demonstrates strong team collaboration and communication, contributing to a positive healthcare environment.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Pediatric Specialty Care
06.2023 - 02.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled medical records and ensured their accuracy and confidentiality.
- Reviewed patient demographics and updated records as necessary.
Patient Care Technician
HCA Aventura Hospital
12.2022 - 05.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Conducted hourly rounds during the overnight shift to ensure patient safety, health, and cleanliness.
- Assisted patients with restroom visits, promoting independence while providing necessary aid.
Transporter (PRN)
University Of Miami Health System
12.2021 - 11.2022
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Collected and delivered specimens within a timely manner.
- Efficiently logged times, drop-off locations, and receivers of specimens for intensive care units and general care hospital floors.
- Respected patients' and staff privacy.
Education
Associate of Science - Cardiovascular Sonography
Concorde Career College
Miramar, FL06.2025
High School Diploma -
North Miami Senior High School
North Miami, FL06.2021
Skills
- Administrative Skills
- Problem-solving skills
- Team Collaboration
- Scheduling
- Time Management
- Customer Service
- Listening Skills
- Verbal and written communication
- Patient Care
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Front Desk Receptionist
Pediatric Specialty Care
06.2023 - 02.2024
Patient Care Technician
HCA Aventura Hospital
12.2022 - 05.2023
Transporter (PRN)
University Of Miami Health System
12.2021 - 11.2022
Associate of Science - Cardiovascular Sonography
Concorde Career College
High School Diploma -
North Miami Senior High School
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