Gisell Ponce
El Paso,Texas
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Cinemark Theaters
El Paso, Texas
10.2021 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory and supplies to ensure materials were available when needed.
- I interviewed prospective employees and provided input to the general manager on my decisions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
Family Nanny
Nannying
El Paso, Texas
10.2021 - 11.2022
- Managed children's laundry and wardrobe, including organizing and purchasing when necessary.
- Provided full-time care for two children aged 1 and 8 , including meal preparation, dressing, bathing, and transportation to activities.
- Took children to and from school and extra-curricular activities.
- Read stories aloud nightly before bedtime.
- Managed household tasks such as laundry, light cleaning duties and grocery shopping when necessary.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Created daily routines that included naps and playtime.
Assistant Manager
Food King Supermarkets
El Paso, Texas
04.2018 - 10.2020
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised counting of cash drawers and making bank deposits.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Coordinated with other departments to ensure smooth flow of operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2020
Introductory Coursework in Child Care -
Penn Foster Career School
Scranton, PA05-2020
Skills
- Inventory management
- Employee training
- Customer service
- Staff scheduling
- Performance evaluation
- Conflict resolution
- Communication skills
- Scheduling and planning
- Multitasking
- Employee performance evaluations
Languages
Spanish
Professional
Timeline
Assistant Manager
Cinemark Theaters
10.2021 - Current
Family Nanny
Nannying
10.2021 - 11.2022
Assistant Manager
Food King Supermarkets
04.2018 - 10.2020
High School Diploma -
Penn Foster Career School
Introductory Coursework in Child Care -
Penn Foster Career School
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